Summary of Career
1. Selling a range of products and services, to both new and existing clients.
2. Working on high quality appointment setting campaigns.
3. Making B2B outbound tele sales calls.
4. Conveying technical information to customers.
5. Using Word & Excel to write reports and create invoices.
6. Posting customer payments by recording cash, cheques, and credit card transactions
7. Resolves collections by examining the customer payment plan and credit line.
8. Provide customer and staff with clear standard and expectations
9. Ensure all customer contact reaches an appropriate conclusion
10. Enable our customers to provide feedback easily through complaints, customer surveys, etc..
Experience as Telephone Operator
AL Zahra Hospital Sharjah
01 October 2009
30 June 2011
Provide customer and staff with clear standard and expectations
Ensure all customer contact reaches an appropriate conclusion
Enable our customers to provide feedback easily through complaints, customer surveys, etc
Use customer compliments, comments and complaints to drive improvements to services
Answered inbound calls in support of customer needs.
Assisted in the creation and development of the customer relationship management system.
Maintain appointment calendar, schedule appointments, conferences, and meetings.
Prepare and maintain files and records.
Maintain confidential information of office related information.
Bachelor 30 November 2002
I am a university graduate student did bachelors degree in commerce.
Customer Services and Business Development Expert
Lahore