Summary of Career

1. ? Acquiring 7.2 Years of experience in ITIL Process with Incident management, Access Management in Service operations and Change Management in Service Transition

---

2. ? Good understanding of ITIL V3 lifecycles and processes.

---

3. ? Good analytical skills, ability to take leadership, root cause analysis, capacity of work-meeting deadlines, excellent communication and interpersonal skills across cultures and professions.

---

4. ? Provided enhancements using ASP, C# and SQL developer.

---

5. ? Currently providing services as a Senior Software Engineer in Wipro Technologies

---

6. • Troubleshooting and resolving access management and provisioning workflow errors

---

7. • Driven incident management and change management process efficiently and effectively.

---

8. • Inspected work queues for all Incidents and prioritized with the effort of service level agreements

---

9. • Ensured that assigned incidents are managed robustly & effectively and that any customer/business impact is identified and minimized.

---

10. • Assisted in Change Management process, reviewing changes in production environment including implementation, test, and rollback plans, and ensuring all changes have full approval prior to implementation.

---