Noushad M
Customer Service & Operations
Dubai
Summary of Career
1. Experienced leader
2. Strategic planner and networking professional
3. Leverages background in project management and budget control to achieve operational targets
4. Outstanding managerial abilities with proven success recruiting and training talented teams.
5. Quality-focused service management professional with 12+ years of experience leading high-performing teams to achieve customer service targets
6. Quick-thinking problem-solver, dedicated to maintaining smooth-running operations through coordination and budget control
7. Trained in business management and administration
8. Team Player
9. nil
10. nil
Experience as ADMINISTRATION SUPERVISOR
HILTON PUBLIC REALTIONS AGENCY-, MANAMA
04 June 2006
20 June 2013
Coordinated fast, accurate clerical work for forms, files and general data entry.
Delegated office administration tasks for smooth front-of-house management.
Managed telephone and switchboard operations for timely call handling.
Partnered across departments to set clerical schedules and determine resource requirements for special projects.
Established clear procedures for team work, document tracking and data reporting.
Set up staff development schemes for continued team progression.
Assessed staff capacity to maximise office productivity levels.
Kept team in compliance with office policies, safety processes and industry requirements.
[email protected]
00971 50 935 8891
Dubai, United Arab Emirates
Completed regular performance reviews and advised employees on potential improvements.
Organised training to teach new office workers in processes and important policies.
Interviewed and hired staff based on job and team fit.
Maintained team harmony by resolving grievances and assisting with conflicts.
Reviewed work results against objectives and identified staff knowledge or skill gaps.
Scheduled workers and allocated resources for routine office operations and special projects.
Assisted associated departments with clerical and administrative support.
Experience as CUSTOMER SERVICE & OPERATIONS SUPERVISOR
VFS Tasheel
01 July 2013
20 January 2022
Achieved outstanding customer satisfaction through effective team management.
Built professional networks with other businesses, partners and stakeholders.
Audited work and customer service processes to identify improvement areas.
Directed organisation's activities to fulfil mission objectives.
Coordinated training to improve operations, team morale and customer service.
Supervised and observed team activities, offering praise and constructive feedback.
Cooperated with related service provision agencies to expand service offerings.
Delegated work and priorities based on staff strengths to maintain highly productive operations.
Collaborated with third-party vendors to enhance customer experience.
Developed and implemented standards and procedures to guide staff activities.
Evaluated service successes and weaknesses through weekly reviews.
Maintained smooth-running operations through staff coordination and budget control.
Addressed and solved customer issues and complaints without difficulty.
Controlled expenditures, comparing suppliers to achieve maximum cost-effectiveness.
Identified ongoing issues and implemented solutions to maintain optimum service levels.
Planned service provision to meet fluctuations in demand.
Championed regulatory compliance and prepared for external audits.
Inspected facilities and resources for compliance and quality.
Other 30 July 1993
Business Professional Programmer (Computer & Information Systems), School of Computer, Adoor IndiaOther 30 May 1991
Pre Degree, UNIVERSITY OF KERALA, Trivandrum