Summary of Career

1. Working as an escalation engineer and involved in Major Incident calls.

---

2. Installing and configuring computer system using different build software.

---

3. Providing assistance in setting up windows-based machines via remote support.

---

4. Supporting all desktop IT services including desktop PC’s, Laptop, and office print

---

5. Hands on experience in troubleshooting MS office products and applications.

---

6. Experience in VPN, SMAX, Salesforce , Citrix applications and windows update

---

7. Working as L1 support, taking both the calls as well as chats.

---

8. Creating the tickets for each issue’s like hardware, network and applications using SFDC (Salesforce) and SMAX (Service management) Ticketing tool.

---

9. Basic troubleshooting are performed, like Password reset, uninstall and re-install applications, proxy settings, outlook issue.

---

10. Raising the IM tickets for the external service desk to fix the hardware and network issues for the internal users., Setting up users’ PC, joining pc to domain, providing the right permissions, enforce group policies and keep environment up to the company standars.

---