Lincy

System Administrator
Dubai


Profile Views 108

Recommendations (0)
Last Seen: 12 July 2022 2:40 PM

Skills
Software configuration Troubleshooting Exchange Admin Windows OS VPN SFDC Microsoft Office Office 365
  • Experience
    4 Years
  • U.A.E Experience
    Fresh
  • Industry
    Information Technology
  • Nationality
    Indian
  • Visa status
    Visit Visa in UAE
  • Qualification
    Matric - MCA(Master of Computer Application)
  • Driving License: India License
Other Matching Titles/Position
System Administrator
Technical Support Engineer
Desktop supporter
Office Admin
Receptionist
Industry Titles
Information Technology
Information Technology
Information Technology

Summary of Career

1. Working as an escalation engineer and involved in Major Incident calls.


2. Installing and configuring computer system using different build software.


3. Providing assistance in setting up windows-based machines via remote support.


4. Supporting all desktop IT services including desktop PC’s, Laptop, and office print


5. Hands on experience in troubleshooting MS office products and applications.


6. Experience in VPN, SMAX, Salesforce , Citrix applications and windows update


7. Working as L1 support, taking both the calls as well as chats.


8. Creating the tickets for each issue’s like hardware, network and applications using SFDC (Salesforce) and SMAX (Service management) Ticketing tool.


9. Basic troubleshooting are performed, like Password reset, uninstall and re-install applications, proxy settings, outlook issue.


10. Raising the IM tickets for the external service desk to fix the hardware and network issues for the internal users., Setting up users’ PC, joining pc to domain, providing the right permissions, enforce group policies and keep environment up to the company standars.


Work Experience (Employment History)

Experience as Associate Professional System Administrator

  • Employer

    DXC Technology

  • From

    01 August 2018

  • To

    30 June 2022

  • Detail

    DXC Technology is an American multinational information technology services and consulting company .
    Client- MicroFocus

Academic Qualification

Matric 31 May 2018

MCA(Master of Computer Application)
Certifications
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Profile Answers
1 - Do you have MOH License?
No

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