Summary of Career

1. Solid experience in administration of MS 365, Slack, MS teams, Snag it, Adobe creative package, Antivirus, team wave, etc...

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2. Install, configure, test and maintain operating systems, application software and system management tools.

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3. Manage and monitor all installed systems and infrastructure.

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4. Provide second level technical support and train first level staff of technology upgrade

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5. Evaluate existing systems and provide technical direction to IT support staff & Provide NOC of IT Clearance for Off-Board staffs

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6. Liaise with vendors and other IT personnel for problem resolution & Participate in the design of information and operational support systems

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7. On-Board & Off-Board process of new joiners (Active Directory User Creation, Email address provisioning, Slack account, MS Teams Id and Access Management).

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8. Oversee the development of customized software and hardware requirements. And Oversee the availability of technical resources.

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9. Configuring and managing backup & restore procedures. & Ensure a rapid response to any technical issues. & Maintain and supervise inventory.

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10. Review and generate monthly report of License Usage and Optimization. & Solid working knowledge in Share point

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