Sameer Tawde

Assistant Manager Customer Service
Sharjah


Profile Views 66

Recommendations (0)
Last Seen: 06 July 2022 12:56 PM

Skills
MS Office Jira Service Help Desk Excellent Communication Customer Escalation Expert
  • Experience
    15 Years
  • U.A.E Experience
    Fresh
  • Industry
    Telecommunication / Customer Service
  • Nationality
    Indian
  • Visa status
    Visit Visa in UAE
  • Qualification
    Bachelor - Bachelor Of Arts, University of Mumbai
  • Driving License: NA
Other Matching Titles/Position
NULL
Industry Titles
Telecommunication / Customer Service
Consulting/Counseling
Leisure/Entertainment/Customer Service

Summary of Career

1. Assistant Manager, Tata Consultancy Services


2. Sr. Process Associate, Tata Consultancy Services


3. Process Associate, Tata Consultancy Services


4. Senior Technical Support Officer, Sutherland Global Services


5. Level 1 Support Executive, Level 1 Support Executive


6.


7.


8.


9.


10.


Work Experience (Employment History)

Experience as Assistant Manager Customer Service

  • Employer

    Tata Consultancy Services

  • From

    21 December 2011

  • To

    28 January 2022

  • Detail

    Customer Service Executive and Assistant Manager for the various projects onboarded by TCS

    • Assistant Manager – New India Assurance Project (2015-2022)
    Manage the team consisting of 32 members
    Providing support to customers via Email, Chat, Phone calls.
    Responsible for complete lifecycle of the ticket till closure.
    Induct and mentor new team associates.
    Lead and Participate in Internal Brainstorming sessions on Products, Services and Portals of New India Assurance to ensure correct query handling by all team members. Conducting interviews and trainings of new candidates.
    Perform audits of Chats and Emails to ensure 100% Quality of services delivered by team.

    • Sr. Process Associate – CITI India KYC – (2014-2015).
    Follow-up with customer to ensure compliance on KYC.
    Guiding customers on process to submit various document proofs.

    • Sr. Process Associate - Pre-Foreclosure Dept. for CITI Mortgage USA (2013-
    2014).
    Document Validation to be shared with Attorney via email prior to initiation
    of foreclosure.

    • Process Associate - CITI Mortgage Customer Service USA (2011-2013).
    Providing guidance and support on queries related to Mortgage, Refinancing and Escrow Account.

Experience as Senior Technical Support Officer

  • Employer

    Sutherland Global Services

  • From

    01 April 2008

  • To

    16 December 2011

  • Detail

    Customer Support for the Dell Process that involved
     Trouble Shooting Dell Hardware and Software via Inbound calls to Dell US Customers.
     Extended Support to Dell affiliated application and systems. Schedule On-Site appointments for Systems /Part Replacements.
     Responsible for Ticket lifecycle till closure.

Experience as Level 1 Support Executive

  • Employer

    CONVERGYS INDIA SERVICE PVT. LTD.,

  • From

    02 October 2006

  • To

    21 December 2007

  • Detail

    Technical Officer for providing customer support towards AT&T Telecommunication Services.
     Handing Inbound incidents from Customers for issues relating to Network
     Scheduling of onsite technician visits towards rectification of incidents.
     Follow-up till closure of the ticket, responsible for the entire ticket life cycle.

Academic Qualification

Bachelor 01 March 2008

Bachelor Of Arts, University of Mumbai
Certifications
Recommend Sameer Tawde
Related UserList of Members
Mentor
Not yet Assigned
Profile Answers
Related Professionals
Profession: Marketing & Management Professional
Current City: Bahawalpur, Pakistan

Profession: Student
Current City: Multan

Profession:
Current City:

Profession: Technical support and Technician
Current City: Dubai

Profession: Customer care and Sales Rep
Current City: Sharjah

Profession: Customer Service Representative
Current City: Satuwa albadha