Summary of Career
1. Processed data into actionable insights by predicting and modeling future outcomes
2. Using Power BI to conceive and measured business performance periodically and improvising the experience by 15%
3. Conduct data analysis using SQL & Teradata to assist in the development of the solution
4. Monitored Web hosting administration using WHM, CPanel and Plesk
5. Provided level-2 support includes investigation, installation, set up new machines, diagnosis, resolution and recovery for hardware/soft ware problems.
6. Facilitated use of Helpdesk Management system to log and track open issues to closure
7. Assisted clients with general support for hardware, peripherals, network connections, and external software.
8. Trained staff on various applications as required
9. Supervised technical support to the development of IT systems
10. Created visually impactful dashboards in Excel & Power-BI hence reduces the manual report creation time by 20%
Experience as MIS SERVICE DESK ANALYST
CEQUENS
07 July 2023
To date
• Respond to IT Support request through Service Desk System.
• Maintaining IT documentation including network and user details
• Offer the first point of contact with the client
• Create Dashboards in Power BI for better decision making.
• Receive, log and triage calls from the business and process them in a timely manner and provide technical support
• Monitor and Escalate procedures relative to appropriate SLA
Experience as Data Analyst
Khushhali Bank limited
10 July 2017
To date
Processed data into actionable insights by predicting and modeling future outcomes
Conceptualized Build data & reporting infrastructure by using Sql to reconciled real time insights in Business KPI
Using Power BI to conceive and measured business performance periodically and improvising the experience by
15%
Created visually impactful dashboards in Excel & Power-BI hence reduces the manual report creation time by
20%
Conduct data analysis using SQL & teradata to assist in the development of the solution.
Created data models,ETL /ELT Pipelines for database structures, and metadata tables.
Built system maps showing relationships between sources and warehouse locations.
Experience as Senior System Engineer
Nexus Technologies
08 February 2017
08 June 2017
Monitored Web hosting administration using WHM, CPanel and Plesk.
Developed scripts for Configuring email clients, troubleshooting EmaiL Issues from server.
Inspected Windows/ Linux servers performance issues and stability concerns in order to maintain 99. 9% uptime.
Experience as Helpdesk Engineer
Khushhali Bank limited
16 May 2014
04 January 2017
Provided level-2 support includes investigation, installation, set up new machines, diagnosis, resolution and
recovery for hardware/soft ware problems.
Guided through enhancement request feedback to improved IT regarding technology environment and
EDUCATION
CERTIFICATIONS
customer needs through the defined processes
Facilitated use of Helpdesk Management system to log and track open issues to closure
Experience as Associate System Engineer
Inbox Business Technologies Pakistan
02 October 2013
15 May 2014
Managed and Monitor LAN/WAN network services
Maintained inventory of all network devices
Assigned tasks for Installing configuring, updating software/hardware & all network peripherals connectivity &
configuration
Experience as System Support Engineer
Express Media Group
07 May 2013
16 September 2013
Supported customers with basic technical support for current and past software releases.
Assisted clients with general support for hardware, peripherals, network connections, and external software.
Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
Experience as IT Engineer
Jaffer Brother Pvt Ltd
06 June 2012
01 January 2013
Examined Installing, maintaining and monitoring of hardware and software
Supervised technical support to the development of IT systems
Trained staff on various applications as required
Bachelor 04 July 2012
Complete BS(CS) from Muhammad Ali Jinnah University.Advance Excel Certifcation
DWH & BI
Microsoft Certified IT Professional
Customer Services and Business Development Expert
Lahore