Experience as I.T System and Infrastructure

• Employer

  USAID Teacher Education Project

• From

  15 December 2014

• To

  11 September 2015

• Detail

  • Deploy and manage the Data Center of Multan Electric Power Company MEPCO.
  • Develop and deploy Information Technology (IT) infrastructure that will provide a platform to host MEPCO Servers, Enterprise Databases, System and automation of the applications facilities in order to provide improved services for Multan Electric Power Company (MEPCO)
  • Interface with vendors to rectify problems and recommend hardware/ software solutions and documenting an IT Infrastructure
  • Deploy the LAN and WAN infrastructure at MEPCO HQ and more than 30 remote site offices.
  • Install, configure, monitor and Administer Directory Services, email , Proxy, Anti-Virus, Anti-Spam, Anti Spyware, Data Storage and other related Services.
  • Installation and Administration of Servers Clusters
  • Execute backup as per policy and perform recovery as per demand/requirement
  • Provide essential hardware support for laptops, desktop personal computers, the printers and other related devices in the company.
  • Monitor log files, traffic and access logs to detect and remediate any performance or security issues.
  • Identify, evaluate and suggest the right up-gradation for the systems
  • Administer and maintain Linux and MS Windows 2012 Servers infrastructure, with emphasis on installing and maintaining servers.
  • Analyzes all Linux and Windows related systems and identifies problems; system upgrades/patches, installation procedures, reviews procedures and work flow, evaluates data, defines information requirements, designs solutions to identified and defined problems, documents analyses and evaluations.
  • Architecture, design, install, configure VMware, ESXi, within vSphere environments with vCenter management and SAN / NAS.
  • Administration of IT infrastructure of the project offices. This includes overall office operation, equipment operation and maintenance, IT, electronic communications and supervision of any staff and/or consultants for IT employed or contracted by the project.
  • Maintain computer terminals, laptops, telephone exchange, photocopiers, printers, Faxes and other IT infrastructure equipment within all offices.
  • In house support for all workshops and events that involve IT infrastructure and computing needs
  • Ensure that all laptops, computer terminals and all flash drives and data are backed up; update to date from all project staff and consultants.
  • Provide Assistance in Servers maintenance and management for both software/hardware level, responsible for troubleshooting, systems backups, mail archiving, and disaster recovery
  • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
  • In supervisor absence responsible helpdesk and server level activities and answerable to senior management in case of any issue.
  

Experience as Technical Team Lead (Information Technology)

• Employer

  Multan Electric Power Company

• From

  09 November 2015

• To

  To date

• Detail

  • As Technical Team Lead supervise the datacenter and infrastructure of MEPCO IT ERP team. Responsible for overall IT operation and projects, gather management and internal client requirements, planning the stages of the project, coordinating the project teams, keeping management and internal client updated on progress and evaluation of each project stage and once complete.
  • Contract management SLA and OLA with vendors, service providers and principle. Recommendation regarding I.T infrastructure enhancement and best practices.
  • Liaison with vendors to keep up to date with the latest process and hardware developments and renewal the licenses and Service Level Agreement.
  • Annual budget, five years procurement plan including hardware, software requirements for MEPCO Datacenter.
  • Manage and handle over 700 nodes network in MEPCO HQ and 60 Remote Offices.
  • Maintain, monitor, analyze and troubleshoot data center equipment and software.
  • Implement and ensure security procedures for Data Center.
  • Perform data backup activity as per backup policy and tape library.
  • Monitor and update anti-virus definition files for servers and maintain schedules.
  • Report the status of all events as per the escalation procedures
  • Maintain environment control for the Data centers/IT rooms, support in testing disaster-recovery plans for the servers.
  • Report to Data Center Team Lead, the status of all events as per the escalation procedures.
  • Troubleshooting, identify root cause of the issues and problem resolution.
  • Assist the Data center team lead regarding implementation of applicable Policies and procedures
  • Assist Data center team lead in creating strategies for efficient data center operations.
  • Build and Administer datacenter.
  • Administer Virtual servers cluster, HA (VMware).
  • Migrate conventional physical servers to virtualized server and reduce operational, management cost
  • Administer servers’ equipment (Blade, Rack mount Servers, SAN, and NAS).
  • Architecture, design, install, configure VMware, ESXi, within vSphere environments with vCenter management and SAN / NAS.
  • Design, Implement and administer LAN, WAN and equipment (Routers, Switches, AP and Firewalls).
  • Support to applications, SAP ERP, CRM, CIS, GIS, AMI Database and other supporting servers.
  • Prepare, implement and administer network and security polices and hardware evaluation
  • Overall hardware and infrastructure management and budgeting
  • Design and implement DR site
  • Manage and guide the help-desk support team.
  • Build up and manage the computer labs for SAP ERP Training.
  • Make sure the connectivity of remote sites users via MPLS and VPN.
  • Manage the IT assets inventory of ERP Project.
  • Perform other duties as assigned by the Data Center Team Lead and DG (IS) MEPCO WAPDA.
  • Team Management