Mehjabeen Noor
“Sharing what I learn about entrepreneurship, marketing & leadership I Start With Why to win and I add value to leaders who multiply value to others"
Consultant, Acting Duty Manager, Customer Services in Retail and Entertainment and Administartor field.
Dubai
Summary of Career
1. A Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company’s products and services.
2. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining expert knowledge about a company’s offerings.
3. Interpersonal communication skills to ensure positive interactions with customers.
4. Analytical and problem-solving skills to diagnose problems and recommend effective solutions.
5. Multitasking and organizational skills to work on multiple issues at one time.
6. Time-management skills to respond to customer emails, calls and web chat messages promptly.
7. Staying up to date on the latest products and services an organization provides.
8. Updating customer records following each contact.
9. Letting customers know about additional products or services that might benefit them.
10. Accessing databases to retrieve account information for customers.
Experience as SENIOR IMMIGRANT CONSULTANT
Great Migration Services
02 July 2025
15 January 2026
• Experience in customer service to handle client inquiries and complaints effectively and professionally.
• Attention to detail to ensure all forms, applications and documents are completed accurately and without errors.
• High level of empathy and interpersonal skills to build trust and rapport with clients, understanding their specific needs and circumstances.
• Critical thinking and problem-solving abilities to navigate through complex immigration issues and find appropriate solutions.
• Strong organizational skills to manage multiple client cases simultaneously, ensuring that all paperwork is accurately completed and submitted on time.
Experience as INTERPRETER CUM CASHIER TO ACTING DUTY MANAGER
EMAAR ENTERTAINMENT
16 January 2016
13 April 2025
INTERPRETER CUM CASHIER TO ACTING DUTY MANAGER, 11/2016 – April 2025
Dubai Aquarium, Dubai, UAE
Acting Duty Manager
• Handled to oversee facilities, security, safety and customer service responsibilities including daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees and had meetings regularly with upper management to stay up- to-date with organizational changes, issues and improvements. Ultimately, ensuring all operations flow smoothly and help us meet our company goals.
• Monitor and report on revenue and cash flow, uphold and enforce company policies in the end of the day.
• Trained new hires when ever needed.
• Address employee complaints or performance issues as needed.
• Check in with employees regularly to determine satisfaction
• Scheduled shifts and allocated on the assigned designation by running sheet on daily basis.
• Address customer issues and complaints by providing the solution for the satisfactory visit of the guest.
• Schedule regular maintenance and cleaning of facilities with house keeping staff.
• Meet regularly with upper management to stay informed on company issues
• Report all faulty equipment to the team and ensure the appropriate action is taken immediately.
• Carry out other duties as and when assigned and adherence to policies and procedures and preparing reports to track the end of sales on daily basis.
Interpreter cum Cashier
• To participate in all areas of DAUZ education service including schools, programs, presentations, tours and one on one interactions services are delivered to the highest possible standards and keep the attention of various age groups effectively and have to ability to communicate to small children as well as groups of adults
• Feeding of certain animals throughout the day as part of your interpretation talks and delivered interpretive talks that are accurate, engaging, entertaining and consistently delivered.
• To have continual high knowledge of all the animals on display and be able to answer guests questions in an appropriate way or have the ability to source the appropriate answer in a timely fashion and to keep updated on environmental concerns and conservation initiatives both locally and worldwide.
• Make oneself familiar with all the current promotions and discounts offered at Dubai Aquarium & Underwater Zoo; as well as high knowledge of upcoming activities and campaigns in a polite and courteous manner at all times.
• To promote good customer service and high knowledge of the Employee’s responsibilities and initiative to achieve.
• Ensures professional image in line with the established grooming standards and to ensures attendance in accordance with the shift schedule inline with the code of conduct and refrains from inappropriate behavior.
Retail
Cross Training at Retail store Dubai Aquarium.
• Handled responsibilities like greeting and assisting customers and guiding them.
• Providing product information and experience before purchasing.
• Operating a point-of-sale (POS) system for transactions Navigator
• Maintaining store cleanliness, restocking merchandise, and contributing to sales goals.
• Other duties may involve managing inventory, creating displays, resolving customer complaints, and promoting membership loyalty programs to enhance the overall shopping experience.
Retail
Cross Training at Burj Khalifa
• Engage daily with an average of 500+ customers, providing assistance and product recommendations to enhance their shopping experience.
• Effectively handle customer complaints and issues, ensuring a swift resolution aligning with company policies, resulting in a 25% increase in customer return rate.
• Train and mentor new employees on store procedures and customer service best practices.
Experience as RETAIL SALES EXECUTIVE
DU Telecom
01 January 2011
01 January 2016
• Excellent customer service skills. Well-honored communication and interpersonal skills with strong knowledge and experience in sale to handle additional duties.
• Proved perfect sales analysis and excellent problem solving skills, understand clients need and provide with suitable product, listen to customer requirements and presenting appropriately to make a profitable sales.
• Delivered detailed product information and advice to customers, supporting their choice of product and services.
Experience as OFFICE ADMINISTRATOR
Kashmir Star P.Trans. Bus Rental L.L.C,
01 January 2008
01 January 2009
• Handled Telephone calls and Answered calls
• Prepared day-day Invoices & Receipt vouchers on monthly and weekly basis.
• Reviewing receipt vouchers, payment vouchers, journal vouchers Invoices , verifying Documents & transaction ledgers to assure the characteristic promptness and process the agreed payment terms.
• Handling of Official Documents by maintaining proper filling.
Other 01 January 1998
O Levels