Summary of Career
1. Documentation management (Passenger Manifest, Cargo Manifest, General Declaration)
2. Handling special flights (maintenance, brand-new, leased/de-leased aircrafts)
3. Technical documentation and reporting
4. Mechanical inspection basics
5. Coordinating with engineering and fleet management teams
6. Supporting passengers during flight delays, cancellations, and overbookings
7. Handling customer queries via calls, emails, and chat
8. Appointment scheduling and task prioritization
9. Operation document preparation for flight dispatch
10. Keen attention to detail
Experience as Document Agent
1Aviation Ground Handling
23 August 2023
To date
Tallying Passenger Manifest and Cargo Manifest for General Declaration for Bureau of Customs
andBureau of Immigration (PH Government).
• Routing Documents for Government Clearance.
• Handling Special Flights/Ferry flights for the clearance of Maintenance, Brand-new, and Leased andDe-
leased Aircrafts.
• Examining document details including Export Declarations, coordinating with Engineering and
FleetManagement.
• Analyze and prepare Operation Documents for Flight Dispatch.
Experience as Customer Service / Operations Agent
1Aviation Ground Handling
30 August 2023
To date
Check-in Assistance – Help passengers check in for their flights, issue boarding passes and baggage tags.
• Check travel documents (passports, visas, IDs).
• Tag and check in luggage.
• Handle oversized or special luggage.
• Assist with lost or delayed baggage reports.
• Announce boarding and flight information.
• Verify boarding passes and IDs.
• Assist with pre-boarding (elderly, families, passengers with disabilities).
• Assist passengers during delays, cancellations, or overbooked flights.
Experience as Customer Service / Operations Agent
1Aviation Ground Handling
30 August 2023
To date
Check-in Assistance – Help passengers check in for their flights, issue boarding passes and baggage tags.
• Check travel documents (passports, visas, IDs).
• Tag and check in luggage.
• Handle oversized or special luggage.
• Assist with lost or delayed baggage reports.
• Announce boarding and flight information.
• Verify boarding passes and IDs.
• Assist with pre-boarding (elderly, families, passengers with disabilities).
• Assist passengers during delays, cancellations, or overbooked flights.
Experience as Internship Trainee
Mactan Aviation Technology Center Inc
02 April 2022
27 May 2022
Participating in Pre-flight and Post-flight inspection for Cessna Planes.
• Assist field operations in repair and Aircraft Maintenance.
• Marshalling, and parking the Cessna Aircrafts.
• Administrative Tasks.
• Prepare reports of the pilot before flight and after flight.
Experience as Technical and Customer Service Representative
VXI Global Solutions
23 September 2022
To date
Provides Customer Support for United States of America Clients; Analyzing Data; Diagnosing
andResolving Internet Devices.
• Provides Technical Resolution and Technician Appointment.
• Answering for Billing computations and dispute for their accounts.
• Answer questions about products, services, or company policies.
• Provide support through calls, emails, chats.
• Listen to customer complaints, empathize, and provide timely solutions.
• Escalate issues to higher departments if necessary.
• Document customer interactions, feedback, and solutions using CRM tools or ticketing systems.
Matric 21 July 2021
Bachelors of Science in Aeronautical Engineering