Experience as Traffic Specialist

• Employer

  MotusOne

• From

  01 November 2024

• To

  01 December 2024

• Detail

  • Managed Projects: Oversaw multiple nationwide welfare initiatives, ensuring timely execution and effective
  resource allocation.
  • Leadership & Coordination: Led teams, collaborated with stakeholders, and ensured successful project outcomes.
  • Community Engagement: Built strong relationships with communities to understand local needs and deliver
  impact-driven solutions.
  • Reporting & Monitoring: Maintained detailed progress reports and monitored KPIs to ensure project alignment
  with goals.
  
  

Experience as Customer Experience Evaluator

• Employer

  Service Excellence Program

• From

  01 June 2024

• To

  01 September 2024

• Detail

  • On-site Evaluations: Assessed customer service performance against SEP quality standards.
  • Feedback Reporting: Provided detailed reports to improve front-line service delivery.
  • Strategy Support: Enhanced customer interaction strategies across multiple service areas.
  • Quality Initiatives: Drove quality control through real-time insights and mystery shopping.

Experience as Sales Development Representative

• Employer

  CentricTech

• From

  01 January 2024

• To

  01 July 2024

• Detail

  • Lead Generation: Generated qualified leads through cold outreach, prospecting, and CRM tools.
  • Client Relationship: Built and nurtured client relationships for long-term account growth.
  • Strategy Collaboration: Worked with sales and marketing teams to refine outreach strategies.
  • KPI Achievement: Consistently met KPIs and contributed to customer acquisition targets.

Experience as Assistant Manager

• Employer

  Shabana Fashions L.L.C.

• From

  01 August 2020

• To

  01 December 2023

• Detail

  • Operations Oversight: Managed day-to-day retail and wholesale operations.
  • Inventory & Quality: Handled inventory management, supervised staff, and ensured product quality.
  • Client/Vendor Relations: Resolved customer and vendor issues to maintain service excellence.
  • Store Improvements: Led enhancements in store layout, presentation, and record-keeping.

Experience as Assistant Event Manager

• Employer

  Elite Events & Management

• From

  01 September 2017

• To

  01 March 2019

• Detail

  • Logistics Coordination: Booked venues, managed vendors, and assigned event staff.
  • On-site Management: Oversaw setup, execution, and breakdown of events.
  • Timeline Planning: Supported planning and execution to meet client expectations.
  • Quality Control: Ensured attendee experience and compliance with standards.

Experience as Customer Service Representative

• Employer

  Max Solutions

• From

  01 August 2016

• To

  01 July 2017

• Detail

  • Customer Service: Delivered efficient service to walk-in and call-in customers.
  • Issue Resolution: Handled inquiries and complaints while meeting KPIs.
  • Interpersonal Skills: Leveraged strong listening skills to escalate and resolve issues.
  • Performance Excellence: Exceeded resolution time and satisfaction benchmarks.