Experience as Guest Service Agents

• Employer

  Links hotel

• From

  23 January 2014

• To

  30 April 2016

• Detail

  providing front desk services to guests, undertaking various administrative duties and diffusing conflict or tension in hotels, among other duties.
  patience when dealing with guests and accommodate their every need with enthusiasm and poise.
  Greeting guests upon arrival and making them feel welcomed.
  Administering check-ins and check-outs.
  Providing front desk services to guests.
  Assigning rooms and taking care of administrative duties.
  Delivering mail and messages.
  Processing guest payments.
  Coordinating with bell service and staff management.
  Being a source of information to guests on various matters such as transport and restaurant advice.
  Processing meal and beverage requests.
  Accommodating general and unique requests.
  Diffusing conflict or tense situations with guests

Experience as Office Assistant

• Employer

  Sagamu Local Government

• From

  06 June 2016

• To

  31 July 2020

• Detail

  Handling incoming calls and other communications.
  Managing filing system.
  Recording information as needed.
  Greeting clients and visitors as needed.
  Updating paperwork, maintaining documents and word processing.
  Helping organize and maintain office common areas.
  Performing general office clerk duties and errands.
  Organizing travel by booking accommodations and reservations needs as required.
  Coordinating events as necessary.
  Maintaining supply inventory.
  Maintaining office equipment as needed.
  Aiding with client reception as needed.
  Experience as a virtual assistant.
  Creating, maintaining, and entering information into databases.

Experience as Room Attendant

• Employer

  Radisson Hotel Group

• From

  11 November 2018

• To

  30 September 2019

• Detail

  Greeting guests and responding to queries.
  Changing bed linen and making beds.
  Replacing used towels and other bathroom amenities, such as shampoo and soap.
  Sweeping and mopping floors.
  Vacuuming carpets.
  Dusting and polishing furniture.
  Emptying trash containers and ashtrays.
  Restocking beverages and food items in the minibar.
  Cleaning public areas, such as corridors.
  Reporting any technical issues and maintenance needs.
  Updating status of guest rooms on assignment sheet.
  Returning and restocking cleaning cart at shift end.

Experience as Telephone and CID Operator

• Employer

  Radisson Hotel Group

• From

  01 October 2019

• To

  04 March 2020

• Detail

  Answers incoming calls.
  Upload all arrived guest in to the CID data system.
  Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
  Places outgoing calls.
  Receives guest messages and deliver the same to the guest.
  Logs all wake-up call requests and performs wake-up call services.
  Provides information about hotel services to guests.
  Understand the telephone operator board or PBX switchboard operations.
  Provides paging services for hotel guests and employees.
  Knows what action to take when an emergency call is required.
  Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.
  Assists in reporting telephone equipment or service complaints and problems.
  Following telephone etiquette.
  Trains or assists with training new telephone operators in the performance of job duties.
  Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
  Keep records of calls placed and received by all departments and recording the call charges.
  Setup conference calls in different locations and time zones.
  Provide relay service for hearing-impaired guests.
  Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Experience as Receptionist

• Employer

  Radisson Hotel Group

• From

  01 April 2020

• To

  To date

• Detail

  Welcome and greet guests
  Answer and direct incoming calls
  Inform guests of hotel rates and services
  Enroll guest into Radisson reward membership
  Make and confirm reservations for guests
  Ensure proper room allocation
  Register and check guests in
  Confirm relevant guest information
  Verify guest's payment method
  Verify and imprint credit cards for authorization
  Issue room keys and direct guests to their rooms
  Maintain clear and accurate records of guest room bookings
  Compute all guest billings, accurately post charges to guest rooms and house accounts
  Receive and transmit messages for guests
  retrieve mail, packages and documents such as faxes for guests
  Listen and respond to guest queries and requests both in-person and by phone
  provide accurate information about local attractions and services
  Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  complete and maintain any incident reports, daily activity reports or other reports requested by management
  manage conference room bookings and scheduling
  Close guest accounts and check guests out
  Review accounts and charges with guests during the check-out process
  Process accurate payment of guest accounts
  Inform housekeeping when rooms have been vacated and are ready for cleaning
  Monitor visitors to the hotel
  enforce rules and policies of the hotel
  maintain a neat and orderly front desk and reception area