Experience as

• Employer

• From

  01 September 2013

• To

  30 June 2015

• Detail

  ASSOCIATE, HCL SERVICES LTD, CHENNAI.
  TEAM LEADER: Maintained a Compliance team of 7 members and successfully completed External Audit 2014.
  SEP 2013 – JUNE 2015
  ROLES & RESPONSIBLITIES
  • Resolving issues that are related with Windows and Networking through SysAid ticketing system as per client SLA.
  • Incident, Request and Change handling within ITIL/ SLAs Reserving the IPs and
  • Installation and configuration of windows OS.
  • Installation of application based on user requirement.
  • Troubleshooting the Remote connectivity issue.
  • Supporting VIP’s like Director, Chairman of the project.
  • Application installation based on the user request.
  • Disk to disk image ghost done by Symantec ghost tool.
  
  

Experience as

• Employer

• From

  07 February 2016

• To

• Detail

  DESKTOP SUPPORT ENGINEER, ECS ME LLC, DUBAI
  CLIENT – FEDERAL ELECTRICITY AND WATER AUTHORITY (FEWA) FEB 2016 TO TILL DATE
  ROLES & RESPONSIBLITIES
  • Resolving issues, which are related with Windows, and Networking through Assyst ticketing tool as per client SLA.
  • Incident, Request and Change handling within ITIL/ SLAs,
  • Installation and configuration of windows OS, Cisco IPT.
  • Creating and configuring new Cisco phones for the users
  • Installation of application based on user requirement
  • Backup and restore outlook data and users data,
  • Installation of SAP CRM, ERP, and configuring the server for the client,
  • Managing applications which is related to Emirates ID embedding with the customer details
  • Taking care of Customer service issues like printer, Emirates ID and PC.
  • Resetting and renewing the domain password of the users and Maintaining users profiles in AD
  • Vendor coordination for reconstruct the faulty machine / Parts
  • Installing System Configuration Admin console an client and troubleshooting issues in SCCM remote tool,
  • Installing and updating Symantec end point manager for all users and managing the security,