Experience as Holidays & Corporate Manager

• Employer

  Happy Holidays Tourism LLC-Dubai

• From

  15 January 2017

• To

  To date

• Detail

  • Responsible for setting up the holidays department.
  • Successful in introducing new products to the customer.
  • Successful in operating several fixed departures to different destinations.
  • Expand Business portfolio and assess market competition, trends, and new developments.
  • Negotiate best-contracted rates and preferential partner agreements with vendors.
  • Develop strategic policies, ran campaigns, and create holiday packages to increase market revenue.
  • Upscale product resources including add-ons and "VFM " suitable for customers.
  • Organize and deliver training to the staff with relevant product information and introducing new techniques to sell.
  • Coordinates operational requirements by planning and assigning employees, motivate the team on work results.
  • Managed a team of 30 employees including 3 offices in Dubai & 1 office in Perth, Australia.
  • Setting up a new branch in Perth Australia
  
  
  
  
  

Experience as Reservations Manager

• Employer

  Diamond Horizon Tourism LLC- Dubai , UAE

• From

  16 October 2013

• To

  12 January 2017

• Detail

  • Assisted in pre set up, set up and operational procedures
  • Played in major role in building up the b2b system.
  • Taking care of contracting manager role ( Have contracted more than 250 properties in Dubai )
  • Successful in tie up with suppliers
  • Improving existing business and conduct research
  • Successful in creating tie up with airlines for outbound IT fares
  • Expand business opportunities in both inbound and outbound directions
  

Experience as Front Office Supervisor

• Employer

  Novotel World Trade Centre Dubai

• From

  03 January 2011

• To

  11 October 2013

• Detail

  • Provide supervision and assistance to all front office staff.
  • To ensure a high level of product knowledge of the hotel on a daily basis.
  • To ensure our guests receive a fast, efficient and friendly check-in and check out.
  • To ensure all guest queries or requests are handled in a polite and efficient manner.
  • To ensure a high level of liaison is maintained between the front desk and all other departments within the hotel.
  • To ensure a sales attitude is adopted at all the times and maintain an awareness of all sales opportunities.
  •Replacing night auditor on his off days.
  

Experience as Guest Service Agent

• Employer

  Avari Dubai Hotel -Dubai , UAE

• From

  14 September 2009

• To

  02 January 2011

• Detail

  • Checks in the arriving guest and checks out the departing guests in a friendly and caring manner.
  • Handles all front office cashier transactions such as posting charges to guest folio's and handling currency exchange.
  • Answers all guest requests and questions in a friendly and caring manner.
  • Coordinates room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs.
  • Possesses a working knowledge of the room reservation procedures and takes reservations and cancellations if
  required.
  
  

Experience as Guest Service Agent

• Employer

  Arabian Courtyard Hotel & Spa -Dubai,UAE

• From

  15 November 2008

• To

  09 April 2009

• Detail

  • Process all guest check-ins by confirming reservations.
  • Assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash , checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Coordinate with housekeeping to track readiness of rooms for checkin.
  • Complete designated cashier and closing reports in the computer system