Caroline Karu
(Job Seeker - Active)

Customer Service Representative
Sharjah


Profile Views 56

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Last Seen: 08 June 2020 7:56 PM

Skills
customer service good communication first learner equipment handler active listener adaptability dependability attentiveness patience technical knowledge timeliness open-minded friendness quick thinking knowledge of my service first aid
  • Experience
    3 Years
  • U.A.E Experience
    2 Years
  • Industry
    Leisure/Entertainment/Customer Service
  • Nationality
    Kenyan
  • Visa status
    Employment Visa in UAE
  • Qualification
    Intermediate - Diploma in Cabin Crew, Skylink Inflight Services ,Wilson Airport, Nairobi.
  • Driving License: Valid
Other Matching Titles/Position
Cabin Crew
Sales and Marketing
Customer Service representative
Office Receptionist
Call Center Representative
Industry Titles
Leisure/Entertainment/Customer Service

Summary of Career

1. Communicates with clients and customers about my experiences with my service and go extra mile to engage customers


2. Greets customers warmly and gives customers information about products and services, takes orders and process returns


3. Answering customer questions about properly using or accessing a product or service


4. Listening to customer complaints or concerns and working to resolve their issues


5. Maintaining a respectful and enjoyable working environment


6. Contribute to team effort by accomplishing related results as needed


7. Building sustainable relationships of trust through open and interactive communication


8. Meet personal and team sales target


9. Advice on company information and take payments


10. Follow communication procedures, guidelines and policies


Achievements
Cabin Crew ,Hostess and Modelling

Received awards and certificates for good customer service


Work Experience (Employment History)

Experience as Cabin Crew

  • Employer

    Air arabia

  • From

    16 April 2019

  • To

    03 June 2020

  • Detail

     Checked cabin before take-off to ensure compliance to safety regulations
     Sold duty-free items.
     Regularly trained and assessed to ensure that passengers follow safety procedures in emergency cases.
     Prepared accurate reports concerning any significant issues or happenings
     Give proper attention to passengers with special needs
     Welcomed travelers on board and helped them to their seats whenever necessary
     Completed flight reports after the journey.
     Regularly trained and assessed to perform first aid whenever necessary.
     Made sure that passengers left the plane safely.

Experience as Hostess/ Waitress

  • Employer

    Jumeirah Group

  • From

    26 May 2017

  • To

    04 September 2018

  • Detail

     Ensured that all colleagues' activities adhered to and supported the Jumeirah International Quality Management System
     Ensured smooth running of the bar operation
     Set a personal example for right conduct and behavior for an open eyed, respected and effective colleague of the restaurant
     Provided hands-on support to the Team Leader in all areas of their assigned duties
     Ensured that effective link was maintained between kitchen and service areas
     Assisted in opening and closing of all the areas in the restaurant
     Responsible for maintaining the cleanliness and orderliness of the assigned station
     Delivered food and drinks orders to the table ensuring that it was done properly

Experience as Waitress

  • Employer

  • From

    07 September 2016

  • To

    11 May 2018

  • Detail

     Offered standardized arrival & departure experience,
     Handled reservations calls & addressed guests by name,
     Escorted& explained buffet offering, verified table allocation & additional requirements,
     Handled cash / card transactions & followed up on payments,
     Accurately listened and took guests’ preferences & up selling conveniently, as per operational standards & ordering procedures,
     Cordially anticipated& quickly served guests before requests were made. Identified regular guests needs and exceeded their expectations.

Experience as Fashion Model

  • Employer

  • From

    08 November 2014

  • To

    10 November 2018

  • Detail

     Performed detailed instructions from my manager.
     Performed in various seasonal fashion shows.
     Modeled casual clothes and worked extensively on multiple projects for cosmetics company
     Participated in photo shoots and promoted new designs and clothes.
     Presented clothing’s in commercials and runways.

Academic Qualification

Intermediate 29 May 2015

Diploma in Cabin Crew, Skylink Inflight Services ,Wilson Airport, Nairobi.

Intermediate 21 November 2013

High school KCSE Examination 8-4-4
Certifications
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