Caroline Karu
(Job Seeker - Active)
Customer Service Representative
Sharjah
Summary of Career
1. Communicates with clients and customers about my experiences with my service and go extra mile to engage customers
2. Greets customers warmly and gives customers information about products and services, takes orders and process returns
3. Answering customer questions about properly using or accessing a product or service
4. Listening to customer complaints or concerns and working to resolve their issues
5. Maintaining a respectful and enjoyable working environment
6. Contribute to team effort by accomplishing related results as needed
7. Building sustainable relationships of trust through open and interactive communication
8. Meet personal and team sales target
9. Advice on company information and take payments
10. Follow communication procedures, guidelines and policies
Received awards and certificates for good customer service
Experience as Cabin Crew
Air arabia
16 April 2019
03 June 2020
Checked cabin before take-off to ensure compliance to safety regulations
Sold duty-free items.
Regularly trained and assessed to ensure that passengers follow safety procedures in emergency cases.
Prepared accurate reports concerning any significant issues or happenings
Give proper attention to passengers with special needs
Welcomed travelers on board and helped them to their seats whenever necessary
Completed flight reports after the journey.
Regularly trained and assessed to perform first aid whenever necessary.
Made sure that passengers left the plane safely.
Experience as Hostess/ Waitress
Jumeirah Group
26 May 2017
04 September 2018
Ensured that all colleagues' activities adhered to and supported the Jumeirah International Quality Management System
Ensured smooth running of the bar operation
Set a personal example for right conduct and behavior for an open eyed, respected and effective colleague of the restaurant
Provided hands-on support to the Team Leader in all areas of their assigned duties
Ensured that effective link was maintained between kitchen and service areas
Assisted in opening and closing of all the areas in the restaurant
Responsible for maintaining the cleanliness and orderliness of the assigned station
Delivered food and drinks orders to the table ensuring that it was done properly
Experience as Waitress
07 September 2016
11 May 2018
Offered standardized arrival & departure experience,
Handled reservations calls & addressed guests by name,
Escorted& explained buffet offering, verified table allocation & additional requirements,
Handled cash / card transactions & followed up on payments,
Accurately listened and took guests’ preferences & up selling conveniently, as per operational standards & ordering procedures,
Cordially anticipated& quickly served guests before requests were made. Identified regular guests needs and exceeded their expectations.
Experience as Fashion Model
08 November 2014
10 November 2018
Performed detailed instructions from my manager.
Performed in various seasonal fashion shows.
Modeled casual clothes and worked extensively on multiple projects for cosmetics company
Participated in photo shoots and promoted new designs and clothes.
Presented clothing’s in commercials and runways.
Intermediate 29 May 2015
Diploma in Cabin Crew, Skylink Inflight Services ,Wilson Airport, Nairobi.Intermediate 21 November 2013
High school KCSE Examination 8-4-4