Experience as Field Support Engineer

• Employer

• From

  07 February 2012

• To

  To date

• Detail

  • Responsible to handle all the new Installation, Deployments and Configurations of Wi-MAX CPE’s and optical fiber point to point link installation of Consumer and Corporate Clients.
  • Provided IT Support and troubleshooting of Customer issues related to OS Win 7/8/10, Network Connectivity LAN, WLAN, and WIFI.
  • Provided technical support to end users for MS office products, network connectivity, Desktop, Laptops, Printers and Scanners.
  • Monitoring Coverage issues, Network issues, Capacity issues, BTS relocation by using NMS (NMS Huawei M2000).
  • Configured Intervlan routing on Layer 3 cisco catalyst 3550 and 3560 switches.
  • Configuring and managing VLANS, VTP and Ether channels on cisco catalyst 2950 and 2960.
  • Installed, configured and managed PRTG for monitoring of systems and network nodes.
  • Troubleshooting System and Network Problems and diagnosing and Solving Hardware or Software related issues of end users.
  • Provide on-site and Remote Support to customers through TeamViewer and Net meeting.
  • Maintained IT inventory and documentation of all installations, configurations and troubleshooting procedures and created SOPS.
  • Log the Incidents to the Helpdesk System (Remedy Helpdesk System) and resolve the issues as per SLA and TAT.