Jackson
Implementation Consultant|OHMC & MyInventory
Dubai
Summary of Career
1. Responsible for implementation, regular training and on-going support of inventory system for clients in UAE.
2. To assist clients in standardisation of database design and report structures.
3. Responsible for conducting presentation, demonstrations and tests of new releases of the application.
4. Identification and troubleshooting of system issues for clients and guiding them through corrective measures.
5. Testing and implementation of low to mid-level customization of the back-office system.
6. Assisting and supporting clients at the critical stage of go live on the system and during handover.
7. Recommending training programmes, where required, upon identifying client’s proficiency in usage of the application and systems.
8. Proposing relevant and reliable products to the clients upon collecting and understanding their requirements and processes.
9. Point of contact for installation of inventory system with clients like Fairmont, Radisson, Accor, Wyndham, Emaar group of hotels & Movenpick Hotels.
10. Assisting clients on creating the Purchase Orders, Receiving, Invoicing, Store Transfers and month-end Inventory, including on Food Costs with the Micro sales report and budgeting.
Experience as Club Manager
Westind Country Club
12 August 2007
11 February 2009
• Supervising all areas and operations of the club.
• Organising banquets, meetings and conferences.
• Train new personnel, creating advertising plans and promotions.
• Maintain guest’s interaction and ensure maximum satisfaction.
• Providing clients with superior services, products and guidance.
Experience as Guest Service Associate
Ruwi Hotel (Al Falaj Group of Hotels)
01 June 2009
30 November 2010
• Provide good service to the guests responsible for all services related.
• Escorting the guests to the table and take food orders.
• Maintain guest’s interaction and ensure maximum satisfaction.
• Present menu, suggest cocktails, daily specials, take order, replenishes.
• Clearance and reset tables, take reservations, dealing with bills and its payment.
Experience as Restaurant Captain
Ruwi Hotel (Al Falaj Group of Hotels)
04 July 2010
27 November 2010
• Supervising staff and ensure that they meet guest needs.
• Getting feedback and improving on the quality of the products and services.
• Recommending menu items and taking guest order.
• Supervising clean-up.
Experience as Implementation Consultant
Key Information Technology LLC
15 September 2011
31 March 2020
• Point of contact for installation of inventory system with clients like Fairmont, Radisson, Accor, Wyndham, Emaar group of hotels & Movenpick Hotels.
• Responsible for implementation, regular training and on-going support of inventory system for clients in UAE.
• To assist clients in standardisation of database design and report structures.
• Responsible for conducting presentation, demonstrations and tests of new releases of the application.
• Identification and troubleshooting of system issues for clients and guiding them through corrective measures.
• Testing and implementation of low to mid-level customization of the back-office system.
• Assisting and supporting clients at the critical stage of go live on the system and during handover.
• Recommending training programmes, where required, upon identifying client’s proficiency in usage of the application
and systems.
• Proposing relevant and reliable products to the clients upon collecting and understanding their requirements and
processes.
• Maintaining all documents and records in regards with the work being done for the clients.
• Understand customer’s processes and configure the software to achieve desired functionality.
• Maintain, troubleshoot and resolve application issues including remote supports.
Bachelor 01 July 2007
Bachelors of Hospitality Science (B.H.S) at U.I.H.T.S, Mangalore University, INDIA