Experience as Process Executive

• Employer

  Citi Corp Services India Private Limited

• From

  28 September 2015

• To

  31 March 2016

• Detail

  • Responsible for matching/mismatching the report with the customer’s transaction of Debit/Credit to the account.
  • Managed processing requests by financial institutions and customers to cancel cheque and payments not yet processed. Monitored and controlled the work flow and carried out day-to-day operation for better results.
  

Experience as Officer

• Employer

  Citi Corp Services India Private Limited

• From

  01 April 2016

• To

  30 June 2018

• Detail

  • Coordination with clients on daily basis for reporting on work performance.
  • Processed Death Notification entries from government agencies like SSA, CIV, VA, DFAS and RRB. Resolved written correspondence from the customers with account closure, withdrawal of balance and name change.
  • Assisted other team members in process updates and increased efficiency. Reconciliation of bank statements with regards to the credits received from the government agencies. Reduced client grievances by 5% overall with new strategy with-in the team and prepared MIS reports, error classifications & liaised with foreign clients.
  

Experience as Cash Reconciliation Analyst

• Employer

• From

  01 September 2019

• To

  31 March 2020

• Detail

  • Comprehensive daily cash reconciliation of flight sectors based on agreed exception and tolerance. Investigation for all cash banked discrepancies daily.
  • Monthly reporting of all cash reconciliation and payroll for crew commission.
  • Liaised with the clients on a daily basis to account the sales vs cash banked by the crew for each flight.
  • Resolved crew queries weekly with regards to cash banked, missing cash.