godwinram
Mechanical Engineer
abudhabi
Summary of Career
1. Responds to customer complaints.
2. Assists in installing the equipment.
3. Works alongside with technical sales engineers.
4. Offers customer training for the product. repairs, tests and maintains equipment.
5. Reports common complaints of customers to top management in order to address the situation for future reference.
6. Makes recommendations to maintenance technicians, offers feedback on product development, features and functions.
7. Develops and maintains relations with customers.
8. Provides customers with regular reports and feedback on their service requests.
9. Evaluates and resolves problems of the customer.
10. Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands.
Experience as Graduate Engineer Trainee
ROYAL ENFIELD
01 January 2017
01 February 2017
Worked as a trainee service engineer. Was introduced to Dual spark engines and service environment. Got knowledge about 4 stroke engines, petrol & diesel engines, valve mechanism and Assembly of an engine.
Experience as Graduate Engineer Trainee
01 January 2019
01 February 2019
Worked as a Service Engineer trainee. Was taught the knowledge of Earth moving equipments, Types , Working& Hydraulic systems. Was introduced to Ecomax engines.
Experience as Graduate Engineer Trainee
01 January 2018
01 February 2019
Conducted a detailed study on Maruti Suzuki vehicle services. Got knowledge about Turbocharger, Antilockbraking systems, Traction Control systems, Periodic maintenance, Types of coolants & Engine oil grades used.
Experience as Graduate Engineer Trainee
01 July 2018
01 August 2018
Performed a detailed study on Automobile service sector. Was introduced to SAP software, PRISM structure,Exhaust gas recirculation system. Collected useful Data's to make a project risk template based on company service performance.