Vijay Sharma
(Job Seeker - Active)
Human Resource
DUBAI
Summary of Career
1. A highly motivated, committed, hardworking, result focused, HR welfare development professional Working with Experienced Leadership Team with a demonstrated history of working in the outsourcing/offshoring industry.
2. A highly motivated, committed, hardworking, result focused, HR wSkilled in Management, Customer Service, Teamwork, Administration, Human resources. Strong business development professional with a Master of Arts - MA focused in English Language and Literature, General from Indira Gandhi National Open University and a professional qualification Master of Business Management in Human Resource from Sikkim Manipal University, with Six Sigma certification.
3. Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services. + Solving all major staff problems and queries that resulting in increased satisfaction. + Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business.
4. Responsibilities of giving satisfaction by ensuring top notch customer service, listening to the voice of the staff, resolving staff's complaints and providing advice and recommendations based on needs.
5. Responsible in dealing with staff in relation with employee welfare in dealing with passport, Tickets, Employee queries, Final Repatriation Settlement,
6. Filing of Confidential documents, Preparation of all reports as and when required. + Dealing with all employee related queries and issues. Ensure that all processes and administration is completed within agreed turnaround time as per KPI
7. Administration of Transguard site-based employment related processes to which include Contracts Amendments, Visa Applications, EID applications, Benefits Administration, Updating annual leave and absences and input employee information onto Oracle HCM
8. Assisting and supporting in HR welfare activities, supporting company staff in their day to day queries.
9. Proficient in all office day to day activities.
10. Coordinating with all concerned departments.
Booked Ticket for Repatriated staff who are going to be exit
Experience as Customer Delivery Planner
30 October 2011
10 June 2013
+ Generating invoices of customer products on computer CRM regarding the delivery of all types of domestic household items.
+ Responsible for deliveries of products from Ikea store to T.N.T. warehouse and further to the customer house.
+ Handling customers, dealing and solving issues regarding complaints and queries.
+ Assisting to Supervisor in all types of admin work.
Experience as HR Coordinator
Transguard group
11 January 2011
12 April 2020
+ Administration of Transguard site-based employment related processes to which include Contracts Amendments, Visa Applications, EID applications, Benefits Administration, Updating annual leave and absences and input employee information onto Oracle HCM.
+ Filing of Confidential documents, Preparation of all reports as and when required.
+ Dealing with all employee related queries and issues.
+ Ensure that all processes and administration is completed within agreed turnaround time as per. KPI
+ Ability to run reports and prepare analytical data from Oracle HCM.
+ Responsible in dealing with staff in relation with employee welfare in dealing with passport, Tickets, Employee queries, Final Repatriation Settlement,
+ Responsibilities of giving satisfaction by ensuring top notch customer service, listening to the voice of the staff, resolving staff's complaints and providing advice and recommendations based on needs.
+ Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services.
+ Solving all major staff problems and queries that resulting in increased satisfaction.
+ Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business.
+ Answer incoming calls or internal calls from offices.
+ Handled all personal administration file workflow and records
+ Updated data and reported uncertain, suspicious and anomalous activities.
+ Acted as personal coordinator and tracked profiles, records and data.
+ Attended and directed calls to their specific departments.
Master 10 March 2015
MBA in HRMaster 10 August 2017
MA in EnglishBachelor 16 June 2002
Bachelor of ArtsMaster 16 March 2004
Post Graduate Diploma in Journalism and Mass Communication
HR Consultant/Career Coach/Founder & CEO of MyPursuitPath.com
Abu Dhabi