Experience as Operations/Customer Services/Sales Coordinator

• Employer

  Dreams Star Luxury Car Transport LLC

• From

  01 June 2017

• To

  15 March 2020

• Detail

  Operations Sales, manage all online booked orders, make schedule for execution of orders
  Online Marketing on Social media and on other sites /telemarketing Bring business partners by sending proposals , by phone calls Customer handling ,correspondence through Emails and complaints handling . Data Entry, internet booking and face to face interactions with customers . Responsible for ensuring the needs of the guest were proactively attended to. Ensure their bookings were confirmed. Build a report with the guest ensuring they were comfortable to pass on feedback on their experience. Collate all client documentation such as contracts, license and etc. and maintain administrative files in order to ascertain smooth business operations and effective workflow.
  Job is up til Now
  
  

Experience as Administrative Assistant/Reception

• Employer

  Star Target Contracting LLC

• From

  05 March 2016

• To

  31 May 2017

• Detail

  Maintain petty cash, prepare invoices and maintaining files and records. Communicating with customers via phone calls, email .Prepare payrolls, payrolls entries, expenses and other accounting files. Follow-up collection and allocation of payments. Provide assistance in Administrative matters to Manager Operations

Experience as Customer care respresentative/Sales

• Employer

  Pakistan Telecommunication Company Limited

• From

  05 March 2012

• To

  27 November 2013

• Detail

  Online Customer Care, answering queries, problem solving and provide detail of their account by using CRM Software . Providing details of postpaid and prepaid subscriber, Forwarding complaints and all service related instruction as per customer instructions . Adhere to latest training and support standards and procedures. Performing office support duties which involve providing information to the public, addressing customer complaints, preparing and maintaining records and performing other duties as required. Corresponding with the team lead and other staff via email. Set up and maintain various files and records. Making outbound calls to customer, for telemarketing