Rashid Rehman
Customer Service Representative
Dubai
Summary of Career
1. Enthusiastic customer service professional with 2 years of working experience
2. Dedicated to provide reliable and friendly service without ever compromising the reputation or competencies of the organization
3. Competent team player who can successfully inspire fellow colleagues.
4. Keen organizational skills which allow for effective delivery of outstanding service
5. Maintain the highest level of integrity
6. Listening to customer requirements and match their needs with products
7. Greet the customer on counter with warmth, courtesy & personalized greeting
8. Manage large amounts of inbound and outbound calls in a timely manner
9. Advising on forthcoming product developments and discussing special promotion
10. Gathering the information regarding products to keep up to date in a daily basis
Experience as Customer Support Executive
Intelligent Outsource Pvt. Ltd
10 August 2022
20 July 2023
Customer's First point of interaction via phone and email support
Problem resolution in a timely manner
Processing inquiries in Zendesk
Maintaining the communication between the CS team and the Internal team
Data Entry and Management
Managing the queue and maintaining the KPIs
Staying updated to enhance customer support skills
Experience as Junior Sales Executive
ZONG CMPak
20 March 2021
30 June 2022
Prepare reports by collecting, analyzing, and summarizing customer information.
Verifying customer’s information on the basis of provided documents.
Act on customer applications for port out requests, approve or reject as per
telecommunication authority.
Follow up on all the cases related to daily requests
Attending team meetings for sharing and discussing work.
Reviewing data for deficiencies or errors, correcting any incompatibilities and
checking output.
Experience as Customer Services Representative
AL FATAH
10 March 2020
10 February 2021
Greet the customer on counter with warmth, courtesy & personalized greeting
• Listening to customer requirements and match their needs with products
• Follow up all the case related to daily requests in the corporate billing and customer management.
• Gathering the information regarding products to keep up to date in a daily basis
• Manage large amounts of inbound and outbound calls in a timely manner
• Attending team meetings and sharing best practice with colleagues
• Advising on forthcoming product developments and discussing special promotion
Bachelor 08 July 2018
B.A in English Linguistics and LiteratureMaster 10 September 2022
M.A in International Relations