Experience as Network & System Support Engineer

• Employer

• From

  17 September 2014

• To

  01 October 2016

• Detail

  ▪Helping and managing internal users with network and hardware problems.
  ▪Managing licensed Kasper Server Anti-Virus Software for all Servers and scanning client
  system in whole building.
  ▪ Makes detailed reports on the performance of the network and notes of any
  failure or troubleshooting, which occur.
  ▪ Oversee all computers, telecommunications, and systems of Contact
  Center Setup Support (Telenor), supervise team of
  ▪ Help desk and desktop services personnel.
  ▪ Installation of client end machines with OS, applications, troubleshooting and
  providing every technical support to LAN
  ▪ Users with OTRS for incidence management and ticketing.

Experience as Sr. System Engineer

• Employer

• From

  01 November 2016

• To

  25 April 2017

• Detail

  ▪Train and supervise technical support personnel, serve as Level-2 escalation point for
  technical issues, provide technical support for special projects.
  ▪Deployment of servers, switches, routers & other hardware with complete project
  management and its resource planning.
  ▪Evaluate the Microsoft windows network, Active directory and LAN/WAN devices and
  software solutions.
  ▪Have a strong hands on experience on Internal and External Audit ISMS (Information
  Security Management System).
  ▪Plan and conduct major hardware, software and operating system upgrades and migrations.
  ▪Established standardized configuration management process for all PC images.
  ▪VOIP phones installation and configuration

Experience as System Administrator

• Employer

• From

  26 April 2017

• To

  30 March 2020

• Detail

  ✓ Install and integrate new server hardware and applications
  ✓ Keep an eye out for needed updates.
  ✓ Support and administer third-party applications
  ✓ Ensure network security and connectivity
  ✓ Monitor network performance (availability, utilization, throughput, good put, and latency) And test for weaknesses.
  ✓ Set up user accounts, permissions and passwords
  ✓ Resolve problems reported by end user
  ✓ Hands on experience in networking, routing and switching
  ✓ Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  ✓ Hands on experience in Office 365 and Microsoft Azure VM.
  ✓ Fruitful knowledge about Microsoft Exchange.
  ✓ Windows Active Directory Infrastructure
  ✓ Mobile Device / Inventory Management system
  ✓ Installation and Maintenance of Server Room including DC, ADC, DHCP, DNS, WSUS and PRTG.
  ✓ Excellent knowledge of ESXi, Vmware, Veeam Backups.
  ✓ Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
  ✓ Ability to set up and configure server hardware
  ✓ Great at organizing, prioritizing and multitasking.