Sohail Riaz
IT Desktop Support Engineer
Islamabad
Summary of Career
1. Provide IT technical support for on premises and Remote Desktop Support
2. Installation of Windows 10 and windows Server on user Desktop and laptops and do troubleshooting if user face any issue.
3. Install and configure printer, scanner, photocopier and other peripheral devices on user Machines where required.
4. Try to keep up 99.9% user machines and servers so that It operation should provide maximum support
5. Configure and install NVR and Ip base CCTV camera.
6. Managing Domain users’ profile, Outlook, login IDs and passwords on Active Directory and Exchange
7. Provide Support on Conference calls and Meetings through Skype, Zoom, IP and GoToMeeting arrangements using Audio Video equipment.
8. Data Backups on On-premises devices installed and on cloud base devices like Ignite, Onedrive dropbox and sharepoint.
9. Answer Phone Calls / Emails and responds to Tickets logs incidents Problems and Service requests in HP ServiceDesk Applications Jira and other Ticket Management software
10. Understanding of ITIL v3 Methodologies
Experience as IT Desktop Support Engineer
Tetra Tech Inc.
01 November 2018
26 November 2019
IT Desktop Support
Installation of Windows, Software and System Administration
Installation of Printers Scanners and other Peripheral devices
Users profile management on Active Directory and Azure Active Directory
Office 365 Administration
LAN Setup and trouble Shooting
Wireless Setup on WLC
CISCO Meraki Firewall Administration
Microsoft Sharepoint File Server and Website Management
CCTV Camera Installation and Configuration over POE
Experience as IT Officer
NUST University
03 August 2015
31 October 2018
IT Support
Active Directory User Profile Management
Microsoft Office
Installation of Printers Scanners and other Peripheral Devices
IT Asset Management
Joining Laptops and Desktop with Domain
Remote Desktop Support
Providing Tier-I Technical and Remote Desktop Support.
Office 365 Technical support
Management, installation, maintenance and Troubleshooting of Hardware devices, software’s.
Managing Domain users’ profile on Domain Controller, Outlook, login IDs and passwords.
LAN/ WAN/ hardware/ software and I.T. networking practices and to facilitate the deployment of client workstations and multimedia.
Experience as IT Helpdesk Engineer
JAZZ Pakistan
02 September 2013
31 July 2015
Installation of Windows, Software and System Administration
Installation of Printers Scanners and other Peripheral devices
Users profile management on Active Directory and Azure Active Directory
Office 365 Administration
LAN Setup and trouble Shooting
Wireless Setup on WLC
CISCO Meraki Firewall Administration
IGNITE Data Management
Experience as NOC Engineer
08 May 2012
30 August 2013
Providing Tier-I Technical and Remote Desktop Support.
Office 365 Technical support
Management, installation, maintenance and Troubleshooting of Hardware devices, software’s.
Managing Domain users’ profile on Domain Controller, Outlook, login IDs and passwords.
LAN/ WAN/ hardware/ software and I.T. networking practices and to facilitate the deployment of client workstations and multimedia.
Matric 07 July 2005
Pass with Science SubjectsIntermediate 10 July 2007
Pass with Computer Science SubjectsBachelor 10 February 2012
Pass with Information Technology and Software Subjects