Prashant Bhatia
Business Development / Customer Service / Front Office Operations
Dubai
Summary of Career
1. 16 plus total years of strong experience in Front office operations, Concierge, Sales, Guest relations, Staff training, Business Development & Manpower Outsourcing in Dubai.
2. Strong management and operational track record of handling multiple accounts, guest services & relations at luxurious properties, leading & managing multiple teams in international hospitality chains like Hyatt International, Marriott International and Starwood Hotels & Resorts.
3. Successfully developed concept, business and teams for a startup outsourced housekeeping services company and generated multi-million Dirham contract in 1st year
4. Dubai Hotel Pre-opening experience, developing policies & procedures, training multiple teams, setting up contracts, vendors and leading day to day front office & facilities operational activities.
5. Experience handling VIP accounts, special clients, dignitaries, celebrities & corporate clients.
6. Recognized as the Best Operational Trainer at Hyatt, Marriott & Starwood Hotels.
7. Excellent knowledge of best practices, functional and operational coordination between divisions to manage large conferences, leisure group arrivals and departures in the hotel.
8. Strong understanding of Front Office Operations and Night Operations in hotel
9. Expert in training Front Office staff in guest handling and guest complaints
10. Great connections and networks in Hospitality industry in UAE & India.
Experience as Asst. Sales Manager
MBM Manpower
01 October 2019
31 January 2020
• Development of the Outsource Manpower supply in Non-Construction,
White Collar and Hospitality Manpower business and generate targeted
sales with in Dubai.
• Understand client’s environment & operational requirement & suggest the
Manpower solution.
• Generate pricing proposals as per the client requirement and look
forward to close the contract within the standard terms and guidelines.
• Propose the client the cost effective solution of manpower and Visa
Payroll services.
• Focus on the initial startup targets and strategies.
• Maintain an efficient service delivery to both internal stakeholders and
external clients ensuring timely resolutions of issues.
• Have an in-depth understanding of the Clients expectation and provide a
primary point of contact for escalation of issues, ensure issues are
resolved & corrective actions are implemented
Experience as Business Development Manager
Deyari
03 March 2019
30 September 2019
• Development of the Outsource Hospitality Manpower and FM new
business and generate targeted sales with in Dubai.
• Work closely with client to support and fulfill their requirement.
• Generate pricing proposals as per the client requirement and look
forward to close the contract within the standard terms and guidelines.
• Have an in-depth understanding of the Clients expectation & provide a
primary point of contact for escalation of issues, ensure issues are
resolved & corrective actions are implemented
• Generate records &maintain customer profile on CRM & keep track of key
decision makers/clients in the region.
• Strive to become a trusted FM service provider to clients through strong
& effective working relationships.
Experience as Business Development Executive
Transguard
01 August 2018
28 February 2019
• Development of the new business & generate targeted sales with in
Dubai, Abu Dhabi & entire Northern Emirates.
• Ensure the successful development of the new business; further, improve
• Manage existing business, key accounts and meet or exceed targets
relating to the revenue growth, profit margin and sales.
• Understand the client’s environment and business, work closely with
client to support and fulfill their requirement by identifying the right
resources.
• Generate pricing proposals as per the client requirement and look
forward to close the contract within the standard terms and guidelines.
• Focus on the monthly targets and strategies accordingly to achieve that
in a month.
• Maintain an efficient service delivery to both internal stakeholders and
external clients ensuring timely resolutions of issues.
• Have an in-depth understanding of the Clients expectation & provide a
primary point of contact for escalation of issues, ensure issues are
resolved and corrective actions are implemented
• Generate records and maintain customer profile on Sales-force software
and keep track of key decision makers within major Hotel Management
groups in the region.
• Strive to become a trusted recruitment and outsource partner to clients.
Experience as Business Development Manager
Art of Hospitality
08 January 2014
30 June 2018
• Successfully developed concept, business and teams for a startup
outsourced housekeeping services company and generated multi-million
Dirham contract in 1st year.
• Managing business development, operational and clientele activities of
hospitality division by offering the services from concept through contract
phases for all the hotels in UAE.
• Developing new prospects through onsite visits, calls, marketing
strategies, networking, methodically soliciting potential clients for future
business by meeting senior management.
• Responsible for following up with prospective clientele and actively
participating, orchestrating & meetings between senior managements as
required to achieve sales goals & brand objectives.
• Managing expectations of client’s operational requirements through
detailed discussions and Create and implement strategic prospecting and
action plans.
• Responsible for strategic planning & support to company’s CEO by
updating background information on hotel like Social Rating, Management
style.
• Responsible for creating effective and highly polished professional
presentations and commercial proposals for potential customers and
partners.
• Managing daily CRM database with all details/leads updates &
discussions related to hotel.
• Assist in negotiating quotes with clients, meeting expectations & setting
contract goals.
• Attended hotel industry related trade shows to achieve annual revenue
targets.
• Responsible for monitoring current market trends and be knowledgeable
of competitor activity.
Achievements
1. Successfully developed concept for an outsourced startup
housekeeping services & generated approx. 6-8 Million Dirham contract in
1st year.
2. Acquired World’s Tallest Hotel – Gevora Hotel housekeeping services
contract.
3. Successfully initiated and acquired contracts of International chains like
Hyatt, Damac Hospitality & Starwood Hotels in Dubai.
Experience as Front of House Manager
Barclays Bank - Corporate Office
02 September 2012
31 July 2013
• Successfully supervised & managed Barclays Corporate Head Office &
regional branch offices in UAE for front house operations, reception
operations, conference bookings, VIP client corporate and special events.
• Led and oversaw approximately 50 associates including 5 different
reception teams (15 associates), facilities team (30 associates),
Outsource Soft Services (5 associates – each office).
• Developed and trained the front house receptionist’s, office assistant’s,
outsourced soft services teams to deliver and maintain highest quality
standards and best customer service.
• Oversaw daily front house operations and management for visitor
access, suppliers, office administration and client coordination’s.
• Maintain & updated the front house Standard Operating Procedure (SOP)
according to the Global Barclays standards.
• Managed all VIP clients & top management client catering order in
various offices as required.
• Directed & administered outsourced soft services team for custodian &
building services related requests for all regional offices.
Experience as Front Office & Day Operations Manager
Smana Hotel
01 June 2011
31 August 2012
• Served as Front Office Manager & Day Operation Manager for a Deluxe
hotel (84 rooms, 6 Food and Beverage outlets, conferences and event
spaces).
• Directed and managed Front Office departments including transport,
concierge, security, public safety, incoming sales inquiry, bookings, daily
operations (VIP arrivals, meet & greet)
• Served as hosting manager for travel agent clients, multinational
company corporate business and family leisure international clients.
• Served & managed corporate client’s, travel agencies, new & returning
guests.
• Served as main point of contact for all guests relations, concerns &
supervised supporting operation for kitchen and housekeeping
maintenance.
• Responsible for staff training, development and performance appraisals
for overseeing teams.
Experience as Front Desk Assistant & Front Desk Supervisor(promoted)
08 August 2006
31 October 2010
• Served as Front Desk Assistant from 2006 - 2007 for luxurious 422
rooms Business hotel hosting the top Business clients,International
celebrities & Groups. Got promoted to Supervisor.
• As Supervisor Managed front desk daily operations (VIP arrivals, preblocking
room reservations) & supervised receptionist’s activities (checkin/
check-out) procedures.
• Served as client relationship contact for all the long lease guest accounts
& regular guest.
• Worked as night supervisor & managed night auditing duties by assisting
Night Manager
• Trained new staff (20 plus) and cross trained staff in front operations,
positive etiquette's & Opera 5.0(Property Management Software).
Experience as Front Office Executive - Duty Manager
Goa Marriott Resort
25 September 2005
30 April 2006
• Served as Duty Manager for luxurious 179 room resort hosting celebrities
& dignitaries.
• Coordinated and handled arrivals and departures for large scale (200-500
plus people) events.
• Assisted Reception/Front Desk with relocation of guests during
overbooked situations.
• Performed night auditing procedure as Night Manager
Experience as Guest Service Officer
Park Hyatt Goa Resort & Spa
14 October 2002
15 September 2005
Part of Pre-opening team of the for luxurious 250 room resort and spa
hotel for Front Office / Concierge was & involved in setting up the systems,
standards policies for department
Bachelor 31 May 2002
3 years of Hotel Management Major in Front Office, Food Production, Food&Beverage, Housekeeping and Sales
HR Consultant/Career Coach/Founder & CEO of MyPursuitPath.com
Abu Dhabi