Summary of Career

1. Handle First and Second level of support in service desk

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2. Escalation point of contact for Major incidents

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3. Drive a team in Agile mode of delivery

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4. Reporting

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5. Providing proper customer success service to stakeholders

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6. Management of Service desk tools

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7. Excellent email writing skills

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8. Making sure proper resolution is met for tickets

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9. Working in a team

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10. Quick learner

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