Experience as Debt Collector for RAKBANK

• Employer

• From

  21 October 2015

• To

  03 August 2017

• Detail

  Collecting dues, overdues from customers who have pending credit card and loan payments.
  Making outbound collection calls to debtors
  Maintaining accurate, up-to-date customer account information.
  Negotiating settlements with clients.
  Taking ownership of debt collection cases.
  Maintaining appropriate and comprehensive records of all customer discussions
  

Experience as Customer Service/Collections Agent

• Employer

• From

  06 August 2017

• To

  16 March 2020

• Detail

  Collection of Dues, Overdues and in advance payments against the property. Ensuring targets & KPI’s are met and maintaining the highest standard of service to customer.
  Providing query & issue resolutions assistance to subordinates
  Liaising with finance, legal, contracts, sales & marketing for issues & queries of customers.
  Review and implement best market practices within the department
  Retaining delayed customers via finding resolution or settlements.