Experience as Customer Service Representative

• Employer

  JAZZ Pakistan

• From

  01 January 2007

• To

  30 November 2015

• Detail

  •To deal with the customers and handle all their queries related to services offered by Mobilink.
  •Handling the customer complaints and forwarding the information for improvement of services
  •Moreover, coordinating the team responsibilities and manage the effective teamwork.
  •Deal with the corporate clients by offering them our Black berry and iPhone handled by explaining all the benefits of using it with some other advantages too.
  •Keep follow-up with clients if they have any issue using it or any query regarding the product.
  •Make the maximum effort to resolve the issue (if any) as early as possible.
  •On the basis of performance my professional expertise and services were rotated in the varied departments of Mobilink.
  •Collecting data of clients who have not paid the bills.
  •Call them for payments at their earliest for unwanted blocking of number

Experience as Insurance Advisor

• Employer

  Orient Insurance PJSC Al Futtaim

• From

  01 March 2016

• To

  31 August 2016

• Detail

  •Make appointments with clients by calling them on daily basis.
  •Meeting clients guiding them what is best plan for them according to their pocket which they can save easily.
  •Moreover, coordinating the team responsibilities and manage the effective teamwork.
  •Keep follow ups with the clients for further appointments and issues.
  •Do cold callings on daily basis meet new people and introduce them the benefits of insurance plans.

Experience as Collection Executive

• Employer

  Derby Group (Pact Employment Services)

• From

  01 August 2016

• To

  31 May 2017

• Detail

  • Maintain a high standard of personalized, effective and efficient client and Customer service.
  • Execution of Strategies to bring down the Bucket Balances to meet monthly targets.
  • Improve turn-around times by providing suggestions for signification of procedures-controls in coordination with the Operations Leader.
  • Handling Salary transfer loans and Following for End of service benefits from companies.
  • Organize and Co ordinate field visits if required for the High valued Customer.
  • To work on given list of allocations and achieve monthly targets – Individual and bucket-wise.
  • Follow-up for payments with contactable customers with timely reminders.
  • Forwarding cases for Immigration Checks for identifying Skip-customers.
  • Educating customers about various schemes of the Bank and evaluate reasons for non-payment and offer solutions for repayment with customized schemes.
  • Offering excellent Customer service to customers as per Banks Guidelines.

Experience as Customer Service and Collection Executive

• Employer

  Azizi Developments

• From

  01 June 2017

• To

  30 June 2018

• Detail

  •Send Introduction to new client/ Investors.
  •Call them as well for introduction and cross check if there is any issue related to their Unit.
  •Sending reminders to clients for their due installments.
  •Send notice of default to overdue cases and follow up with legal team for further action.
  •Help clients to get discount if willing to pay advance amount.
  •Ensures SPA’s are issued in a timely manner after verifying the details in the SPA are accurate.
  •Prepares DHL to ensure SPA’s are dispatched in a timely manner.
  •Verifies signed SPA’s received prior for finalization.
  •Issues Side letters for offers & promotions as applicable.
  •Initials the SPA’s & signs as witness.
  •Obtain Manager’s approval on SPA on behalf of Vendor (case to case basis i.e. lost SPA).
  •Upload scanned SPA & supporting documents and send Vendor copy for archiving.
  •Updates milestones for every step of issuance, dispatch, receipt, finalization & Vendor copy for archiving.
  •Coordinate with Finance to get Payment Plan changed in a timely manner if required.
  •Receive Proof of Payment (POP) from Sales / customer and coordinate with Finance to validate and get the receipt issued.
  •Review sales upgrade approvals to ensure the same is inline as policy/authority matrix and
  coordinate to the concerned department.

Experience as Sales Administrator

• Employer

• From

  02 July 2018

• To

  31 March 2019

• Detail

  •Follow-up on reject units not having deposit / complete documentation in line with SLA.
  •Accepts payments via credit card slips, cheques, Cash & online link and ensures receipts are issued in timely manner.
  •Validate the signature of Customer & Broker’s authorized Agent matches for each transaction as per requirement.
  •Review approvals to ensure in line with Authority Matrix & revert immediately to sales in case of discrepancies
  •Validate and approve booking having deposit & Complete documentation.
  •Uploads scanned OTP & supporting documents.
  •Updates customer information as required and submit for clearance.
  •Updates the offer information (LR Waiver, SF waiver, Property management waiver, rebate, Mortgage, DMCC license, Signature, entertainment voucher etc) in Sales Force prior to conduct the compliance check
  •Follow-up for balance Down Payment & LR fees.
  •Verifies documentation & approvals for accuracy and to be in line with Authority Matrix.
  •Ensures all offer information is correctly updated in Sales Force.