Shayeeb Taj
Csr
Ras Al khaima
Summary of Career
1. Hilton Resort and spa rak Back office 2019 to till date Hotel Patel June 16 – June 19 Guest Service Agent
2. First source Solutions (call center) Apr 2012 - June 2015 Position: Customer Service Executive
3. Airtel Customer Service Representative May 2008 - April 2012 Position: Customer Service Executive
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Appreciation emails around the globe
Experience as Customer Service Executive
23 April 2008
20 April 2012
Duty & Responsibilities: Function as an effective team member while supporting the efforts and concepts of other departments. Support the mission, vision, and values of Time Management Systems. Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility. Multi-task and change from one task to another without loss of efficiency or composure. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management
Experience as ce Solutions (call center) Apr 2012 - June 2015 Position: Customer Service Executive Responsibilities
18 April 2012
10 June 2015
Update the company database by inputting information from each call and keeping every customer field current Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling, and forwarding information. Verifying customer's understanding of information and answer.
Experience as Guest Service Agent
19 November 2019
To date
Welcome guests and assist in checking them in, helping move luggage and guiding guests as needed.
Answer inquiries and provide information clearly and efficiently. Complete transactions while handling money responsibly and counting out change accurately to prevent errors. Answer calls, send additional services, and redirect incoming calls for guests. Led service staff with customer satisfaction rates consistently above 90 percent. Provided assistance to guest service agents with tasks, including helping guests, arranging transportation of luggage, and answering questions. Checked supply and created inventory reports for supervising service agents. Completed miscellaneous tasks quickly and correctly. Arranged shuttle schedule on a daily basis, and informed guests of accurate times of arrival and departure. Accepted mail and parcels, and organized them for guests to pick up.