ABDUL RAZAK
Senior Associate
SHARJAH
Summary of Career
1. Coordinating office activities and operations to secure efficiency and compliance to company policies.
2. Supervising administrative staff and dividing responsibilities to ensure performance.•Identified areas for improvement in policies, procedures and business processes and delivered strategic recommendations to senior management on key issues.
3. Keep stock of office supplies and place orders when necessary.
4. Management of office equipment.Assist colleagues whenever necessary.
5. Maintaining a clean and enjoyable working environment.Submit timely reports and prepare presentations/proposals as assigned.
6. Handling external or internal communication or management systems.Track stocks of office supplies and place orders when necessary
7. Managing clerical or other administrative staff.Support budgeting and bookkeeping procedures.Create and update records and databases with personnel, financial and other data.
8. Organizing, arranging and coordinating meetings.Manage phone calls and correspondence (e-mail, letters, packages etc.).Respond to customer enquiries in person and over the phone, liaise with cross functional teams in support of customer names
9. Organizing travel arrangements for senior managers.Manage phone calls and correspondence (e-mail, letters, packages etc.)
10. Writing letters and emails on behalf of other office staff.Manage agendas/travel arrangements/appointments etc. for the upper management
Experience as SENIOR OFFICE ASSOCIATE
03 January 2000
31 October 2019
Senior Office Associate with 19+ Years of experience handling confidential tasks and making routine office and administrative tasks as efficient as possible. Proven managerial experience and cost cutting abilities, while maintaining high standards and achieving company goals. Aiming to leverage my work experience and abilities into a managerial role at your company. Possess a technical writing certificate.
Skillfully manage wide – range of office and sales support tasks including accounts payable / accounts receivable and payroll processing.
Leverage strong multi-tasking skills to manage customer service, data entry, invoicing, inventory control, merchandising, returns processing & purchasing.
Respond to customer enquiries in person and over the phone, liaise with cross functional teams in support of customer names. manage calendars for three managers and two executive managers including meetings/appointments and travel arrangements.
• Identified areas for improvement in policies, procedures and business processes and delivered strategic recommendations to senior management on key issues.
• Facilitated development of office operations manual, trained new administrative personnel.
• Administer banking, deposits, account registry, payroll and distribution of employee cheques.
• Simplified the processes of retrieving data from the computer system, maintaining department records, typing and compile reports daily, quarterly and annually, saving labor costs annually.
• Research client loan discrepancies and act accordingly, consistently attaining 95%+ customer satisfaction.
• Supervise and train a staff of three regular clerks and four interns.
• Received a special award for outstanding work for ethics for two consecutive years.
• Type confidential letters for senior members daily.
• Responsible for the filling of billing requisitions as well as the retrieval of achieved requisitions.
• Handled all payroll activities for 60+ employees and ensure posting of cheques before ending of month.
• Answered incoming calls (avg. 40/day) resolving issues with both customers and billing department.
• Improved Customer service rating by 15% by training other employees in correct phone handling.
• Converted manual payroll system into digital and implemented and trained staff on usage.
• Analyzed all company data entry systems and prepared recommendations for system wide efficiency improvement.
• Identified areas for improvement in policies, procedures and business processes and delivered strategic recommendations to senior management on key issues.
• Facilitated development of office operations manual, trained new administrative personnel.
• Administer banking, deposits, account registry, payroll and distribution of employee cheques.
Matric 31 March 1995
MJHS , S.R.NAGAR, HYDERABAD , INDIA SSC WITH 75% OF MARKS FROM MJHSMatric 31 March 1998
NAGARJUNA JUNIOR COLLEGE, S.R.NAGAR, HYDERABAD , INDIA. HSC WITH 62% OF MARKS FROM NAGARJUNA JUNIOR COLLEGE IN THE YEAR 1998Matric 31 March 2001
KRANTI DEGREE COLLEGE, ERRAMANZIL, HYDERABAD , INDIA BACHELORS OF SCIENCE ( MATHS , STATISTICS AND COMPUTER SCIENCE ) FROM KRANTI DEGREE COLLEGE WITH 75% MARKSMaster 31 March 2009
VIF COLLEGE OF ENGINEERING AND TECHNOLOGY, HYDERABAD , INDIA. MASTER OF COMPUTER APPLICATIONS FROM VIF COLLEGE OF ENGG AND TECHNOLOGY WITH 72% OF MARKS.