Mohammed Jadheer MU
IT Support
Abu Dhabi
Summary of Career
1. Acted as the first point of contact for all IT & technical queries
2. Monitor, update and maintenance of School management software System
3. Responsible for diagnosing & resolving hardware, software issues with teaching and non-teaching staff
4. Resolving end user issues with onsite visits and through remote access
5. Able to communicate complex IT issues to suppliers and non-technical staff.
6. Managed E-learning software system for the institution
7. Responsibility of IT equipments and asset management
8. Assist colleagues with technical issues in an efficient manner
9. Monitor the email usage & E-learning software usage of of school users
10. Closing of assigned tickets based on SLA's on time
Experience as IT Administrator
26 March 2016
11 July 2018
Handles school IT department by providing hardware and software support. Responsibility of school's IT infrastructure and operations
Experience as IT Support Engineer
06 September 2018
16 December 2019
Worked as IT support engineer by providing technical support for various amc clients.Responsibility of onsite end user support by visiting the company or remote access.
Master 11 August 2015
Master of Computer ApplicationBachelor 16 July 2012
Bachelor of Computer Application