Skills
ITIL
HPSM
MicroFocus Service Manager
ServiceNow
Xtraction
OMi
NNMi
Profile Details
Experience
Fresh
U.A.E Experience
3 Years
Industry
Information Technology
Nationality
India
Visa Status
Employment Visa in UAE
Qualification
Bachelor - Bachelor of Technology in Electronic & Communication Engineering from Kakatiya Institute of Technology & Science with 86.2%
Driving License
UAE Driving License
Industry Titles
Information Technology
Summary of Career
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A Total of 11 years of experience in IT industry working as a senior Technology & Process Consultant. Most of experience in consulting and implementing ITSM software products and processes throughout Service Design, Service Transition & Service Operation along with the knowledge of supporting technologies during my entire ITIL/ITSM career. As a highly accomplished consultant with extensive knowledge in the full life cycle of IT service management & software development activities such as Require
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Responsible for working on Business Requirements
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ITIL V3 Process implementation
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ITSM Auditing
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conducting UATs, also involved in technical activities such as customization and administration of the HP BTO software products
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High Availability and Multi-tenant infrastructure with integrated approach with other HP Products
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• HPSM (Ticketing Tool with most of the ITIL Processes implemented).
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• NNMi (Network Node manager, for monitoring the Network devices in the client network)
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• Xtraction (Xtraction tool for Reporting in the form of Dashboards, Views and configuring Auto reports to stakeholders)
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• OMi (Operations Manager I, for monitoring servers through agent)
Resume / CV
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Work Experience
IT Service Management Consultant
Raqmiyat
11 April 2019 —
Working as IT Service Management Consultant.
Primary responsibilities:
• Responsible for working on Business Requirements, ITIL V3 Process implementation, Conducting UATs, also involved in technical activities such as customization and administration of HP Service Manager, which are on High Availability and Multi-tenant infrastructure.
Academic Qualification
Bachelor
15 July 2008
Bachelor of Technology in Electronic & Communication Engineering from Kakatiya Institute of Technology & Science with 86.2%
Certifications
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