Experience as network and system support Engineer

• Employer

  Sybrid (Pvt.) Ltd. (A Lakson Group Company)

• From

  02 January 2012

• To

  14 August 2014

• Detail

  IT technical support for day-to-day operations. Implemented and scheduled workstation/server backup and recovery plan.
  Evaluate the Microsoft windows network, active directory and LAN/WAN devices and software solutions.
  Helping and managing internal users with network and hardware problems.
  Makes detailed reports on the performance of the network and notes of any failure or troubleshooting, which occur.
  Oversee all computer, telecommunications, and PBX systems of contact center setup support, supervise team of help desk and desktop services personnel.
  Train and supervise technical support personnel, serve as Level-2 escalation point for all technical issues, provide technical support for special projects. Direct network administration.
  Plan and conduct major hardware, network, software and operating system upgrades and migrations.
  Established standardized configuration management process for all PC images.
  Oversee remodeling and new IT & Telecom projects for clients, primarily focusing on large commercial projects, Serve as primary client liaison throughout the project.
  VOIP phones installation and configuration.
  

Experience as Sr. Network and System Engineer

• Employer

• From

  02 November 2014

• To

  04 February 2020

• Detail

  Responsible for entire I.T Infrastructure (Servers, Networks and IP Telephony)and ensure the uptime of critical line of business applications (Symex, WPS) along with third party applications from Central Bank U.A.E, Western Union and Xpress Money across entire Multinet Network infrastructure including Head Office, 3 Branches and multiple camps as well.
  Manage entire I.C.T infrastructure based on VMware (vCenter with ESXi 5.1 and 5.5 Servers), Microsoft Windows Server 2008 R2/2012 (Active Directory), Microsoft SQL Server, Cisco, Draytek and SonicWALL.
  Responsible for monitoring IPSEC Tunnels across entire Multinet Infrastructure throughout U.A.E.
  Managing Microsoft Office 365 Tenant for multiple domains with E1 and E2 Plan for 80 users.
  Build IP-based PBX on Zycoo Appliance for 40 extensions along with 8 trunk lines.
  Co-ordination with other Exchange Houses, Online Payment System Partners and Bank for technical queries and integration for respective products/services.
  Maintain daily and weekly backups of entire machines and database(s) using Veeam and
  Batch scripts.