Shehla Rafiq
ITSM & BI Reporting Expert
Sharjah
Summary of Career
• Got Employee of the Quarter award in Telenor Global Shared Services (Q1-2015), Nominated 4 times in 5 years for EOQ
Experience as
14 March 2007
31 August 2008
• Responsible for Data Warehouse Scope, Design and Implementation (www.agroict.org).
• Analysis and Design of Agriculture Data warehouse and Data Mining tools on SQL Server 2005.
• Designed the Dimensional Model for ADSS-OLAP and logical models for ADSS Macro/Micro tools.
• Development of OLAP Cubes using Analysis Services of SQL Server 2005.
• Supervision and management of 7-8 member team of Research Assistants as Research Team Lead.
• Acted as Associate Project Manager for 2 months, for successful delivery of ADSS project
Experience as
02 November 2008
01 June 2010
• Writing and executing test plans and test cases in highly structured and loosely structured development environments for Nero BackIt Up software (Linux, Windows platforms).
• Performing all types of testing (functional, installation, acceptance, OS compatibility, load, stress, performance, volume and brute force) to ensure maximum quality of Nero BackIt Up software.
Experience as
02 August 2010
10 May 2012
• Software Design for UGoal and ZCricket Games application developed for Ufone and Zong.
• Created complete IVR design workflow for the "UfoneDosti" project and Utrack-Server..
• Created the Database Design and Web Design for an international telephony project named "DVTel"
• Web Design using Code Charge Studio and MySql.
Experience as
30 November -0001
01 September 2017
• Working as Architect / Implementation Engineer/Team Lead for important deliveries
• Experience of creating/writing queries, functions , procedures, views, tables, scheduling jobs in Oracle and MS SQL Server Databases
• Expertise in analyzing and designing customized analytical reports and creating Interactive Dashboards with drill-down capabilities using OBIEE 11g and SSRS 2008/2012/2014.
• Strong knowledge of ERP domain & relevant technologies & concepts
• Experience of OBIEE (Analyses/Dashboards/Data Model) upgrade to Version 11.1.1.7
• Expertise of writing queries and functions on SQL Server and Oracle PL/SQL Toad environment.
• Lead for integration with ServiceNow as part of ServiceNow Implementation Project in GSS
• IT Service Management tools (eServiceDesk, ServiceNow) administration and development
• Interact with local/global Teams to implement and optimize ITIL Service Management processes.
Master 10 February 2006
MS Computer Science- 18 yrs educationBachelor 30 October 2003
---