Experience as Team Leader

• Employer

  Spark Security Services LLC

• From

  09 December 2012

• To

  11 March 2015

• Detail

  • Preparing the Daily timesheet and the accommodation, transportation for the office staff.
  • Handling all clients' requests and from top to button.
  • Checks in guests in an efficient and friendly manner, using guest names whenever possible.
  • Assures that the guest is assigned type of room requested and the correct rate is charged.
  • Arranges for luggage to be delivered to the guest room. Issues correct keys to the guest.
  • Checks out guest at end of the stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Resolves customer complaints; assists customers in all inquiries in connection with hotel services, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate & timely manner.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
  • Works harmoniously and professionally with co-workers and supervisors.
  • Provides basic troubleshooting support for in-room services like Internet, TV, games, & Internet.
  • Works closely with Bell Staff to ensure the smooth handling of luggage, deliveries & special requests.
  

Experience as Administration

• Employer

  Western Bainoona Group

• From

  22 April 2015

• To

  26 January 2017

• Detail

  Utilizing various software packages to produce correspondence, documents, spreadsheets, and databases.
  • Attendance and timekeeping.
  • Transportation management for manpower and equipment.
  • Arrangement for Gate passes or permissions as and when it required.
  • Maintain and updating SAP as per requirement.
  • Helping maintain document control records related to site.
  • Coordinating with the other members of the team in maintaining and updating project-related records such as reports, material stock lists and inventory, etc. as per requirement.
  • Understanding and coordinate project-related documents such as RFIs, inspection requests, transmittal, submission related all other project documents (NOC).
  • Liaising with the project engineers for all required documents (receiving, issuing and recording).
  • Assisting in maintaining data and supporting documentation as required, for reports and presentations (NOC).
  • Supporting the team to produce standard high-quality documents and deliverables in MS Word, MS Excel, and MS Project.
  • Ensuring day-to-day team support functions are carried out in relation to office security, stationery, and office consumables.
  • Ensuring appropriate processes and procedures are followed.
  • Implement and maintain filing systems (both electronic and hard copy systems).
  • Reporting immediately any non-conformance, unsafe act or unsafe condition to the safety officer or technical coordinator for investigation and corrective action.
  • Reporting immediately if an injury is sustained or illness develops while at work.
  • Reporting immediately any incident that occurs on-site (whether directly involved or witnessed).
  

Experience as Quality Control officer

• Employer

  AYADi Manpower

• From

  10 January 2017

• To

  14 February 2018

• Detail

  • Ensure quality control operations process from inbound the products to out- pound it to the client like Carrefour, LULU ،Giant hypermarkets, city Centre ...
  • Identify and resolve daily challenges and stay Customer Focused by following the IMS standards for ADFSC.
  • Co-ordinate between Departments, Operations transportation and top management effective procedures to assure that the QHMS and HASSAP are been applicable during the Operation circle.
  • Prepare and file all related documents in sequence, with ready availability as it should be as same as data-based, E-promise, and Oracle JD.
  • Perform all regular admin tasks and coordinate for office maintained and administration.
  

Experience as Call Centre Agent

• Employer

  AL FAHAD

• From

  22 March 2018

• To

  31 January 2020

• Detail

  • Review the call Centre agent Responsibilities from receiving the calls.
  • Identify the problem from the client and take full information.
  • Call the technical team leader to register the problem.
  • Review the feed from the technical team leader about the problem if still insolvent.
  • Register all the notes and the related information in the log sheet.
  • Place the problem in the ERP system and close it.
  • Make a survey from the clients about the Quality of the service that been provided by our technical support team.
  • Installation & configuration of a company’s computer hardware operating systems and applications.
  • Maintenance and monitoring of computer networks and systems.
  • Logging the queries of customers and employees.
  • Analysis of call logs in order to discover any underlying issues or trends.
  • Diagnosing and solving hardware or software faults.
  • Testing and evaluating new technology.
  • Performing electrical safety checks on the company’s computer equipment.
  • Responding to call-outs in a timely fashion.
  • Following instructions, either written or in diagram, in order to set up a system or fix a fault.
  • Raise any complaint regarding any delay to the Customer Care Manager.
  • Arrange new plans to help the technical support on how to satisfy the customer
  , and make him interested in our service more.