Experience as Fault Management Technician

• Employer

• From

  11 February 2011

• To

  31 May 2014

• Detail

  • Daily audit of Health checkup of all the Network Elements
  • Diagnosis of all Computational Units of BSC’s
  • Resolve the Configuration mismatch for Call drop problems
  • Co-ordination between TSG, Care team, NSS & Field team to resolve the Faults
  • Alarm Surveillance on Telecom networks
  • Alarms analysis and ensure network availability
  • Diagnosis & troubleshooting,
  • Preparation and Analysis of Daily Network Performance Reports & Dash board
  • Analyze various Real Time Reports & Fix the issues Immediately based on severity Preparation and Analysis of Daily Network Performance Reports & Dash board
  • Perform diagnosis & Switchover of all computational unit to minimize hardware faults thus
  • Sleeping cell analysis to improve Data calls in those affected sites
  • Carrying out the rectification of configuration mismatch faults
  

Experience as GNOC Engineer

• Employer

• From

  04 September 2014

• To

  01 June 2016

• Detail

  • Alarm Surveillance on Telecom networks
  • Alarms analysis and ensure network availability
  • Diagnosis & troubleshooting,
  • Preparing incident reports and presentations
  • Interfacing with field engineer, Back office engineer and customers
  • Issuing Ticket to concern to team to action on it
  

Experience as Engineer -1st Level Operations

• Employer

• From

  02 June 2016

• To

• Detail

  This job role is responsible for the coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement performance levels