Adhitya S R

Team Leader
Chennai


Profile Views 169

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Skills
  • Experience
    7 Years
  • U.A.E Experience
    --
  • Industry
    Banking & Finance
  • Nationality
    Indian
  • Visa status
    Not Applicable
  • Qualification
  • Driving License: Active
Other Matching Titles/Position
Industry Titles
Banking & Finance

Summary of Career

Work Experience (Employment History)

Experience as Senior Executive

  • Employer

    Citi Corp Services India Private Limited

  • From

    10 March 2014

  • To

    16 November 2018

  • Detail

    • Well versed with guidelines for performing document verification and scrutiny of account opening forms/maintenance.
    • Manages Account maintenance transactions for CASA customers.
    • Have been the Best query handler to the team through calls and emails.
    • Performs Dedupe and Screening checks on system and tracking of document deferrals.
    • Ensure that all processing is done with in defined TAT as per laid down processes.
    • Helps in sorting out the gaps in the process and provide express service to the Clients.
    • Have been an efficient processor for the client instruction which is being scanned by the Branch banking team.
    • Worked with members from different geographical location influencing them to arrive at optimal solutions.
    • Complete knowledge about FATCA and CRS.
    • Supporting in enhancing the operational performance of the branch, generating business as per the management requirements and achieving set targets; ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.
    • Have been circulating the exception MIS to the branch and kept in track for closure of all those exceptions.
    • Received the best player award in the year 2017 (3times).
    • Performing the required KYC screenings on customers, documenting the information obtained from the clients’ as required by global KYC procedures
    • Identified accounts for high risk or negative information using World-Check

Experience as Team leader

  • Employer

    Standard Chartered Global Business services Pvt Ltd

  • From

    19 November 2018

  • To

  • Detail

    • Managing a 8 member team
    • Tracking of Productivity, efficiency and circulating the performance of each individual on Daily/Monthly basis.
    • Ensuring that, the team completes the volumes on the daily basis within SLA
    • Interacting with the branches/vendors through calls and Emails and providing them a better resolution on the query.
    • Timely reporting of the MIS
    • Identifying the GAP’s in the process and automating the same
    • Monthly review with the stakeholders/Vendors
    • FTE planning and analyze on the cost
    • Providing the RCA and Action plan for the errors made by the users

Academic Qualification
Certifications
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