Mohammad Ansarudeen Shahul Hameed
Senior Debt Collections Officer and Operations Coordinator
Dubai
Summary of Career
1. Interest to obtain any suitable position where I can learn & contribute my efforts for mutual benefits of organization and myself, and interested to work on supportive roles in Operations /collection.
2. Senior Debt Collections Officer Cum Operations Coordinator
3. Manage multiple accounts for delinquency and debt collection efforts.
4. Collect outstanding debts from the customers and achieve collection target.
5. Review collection queue to perform collection activities accordingly.
6. Contact& take cost-efficient recovery actions against default customers with legal procedures
7. Monitor slow moving accounts to identify delinquent debts and take necessary action.
8. Investigate and resolve complaints regarding the account from the customer side.
9. Preparing status reports for the management on daily basis.
10. Maintain and update records of the customer and client to ensure all process are record in the Customer Relationship Management (CRM) and Micro Soft Excel Software
Experience as HR Executive
01 November 2012
26 February 2015
Understanding manpower requisition from the concerned department.
? Sourcing candidates that match the desired skills.
? Screening the candidates by conducting telephonic or personal interviews.
? Ensure planning, monitoring and appraisal of employee work results while design a proper career plan for performing personnel.
? Maintain human resource staff by recruiting, selecting, and training employees.
? Maintaining and updating the database of the candidates.
? Update HR databases (e.g. new hires, vacation, and sick leaves)
? Assist in payroll preparation by providing relevant data, like absences, leaves
Experience as Debt Collections Officer
03 May 2015
30 March 2017
Calling and tracing customers from the database provided by the bank through different collections tools.
? Following on late payments and arranging reminder calls to customers.
? Arranging meetings with customer to offer amicable settlements on write off accounts.
? Negotiate with bank for good discount on behalf of customers.
? Coordinating for Legal actions, Civil Cases and procedures for release of Legal Cases.
? Tracing skip customers and establishing contact in order to collect payments.
? Identifying the reason of default and follow up for the repayment.
? Providing settlements to the customers as per bank policies and assisted customers to select appropriate payment method.
? Ensure the monthly target set by the bank and organization as of cash collection.
Experience as Senior Debt Collections Officer Cum Operations Coordinator
01 May 2017
29 August 2019
Manage multiple accounts for delinquency and debt collection efforts.
? Collect outstanding debts from the customers and achieve collection target.
? Calling and tracing customers from various collection tools.
? Review collection queue to perform collection activities accordingly.
? Contact& take cost-efficient recovery actions against default customers with legal procedures.
? Explaining the legal rules and regulation to the customers.
? Monitor slow moving accounts to identify delinquent debts and take necessary action.
? Investigate and resolve complaints regarding the account from the customer side.
? Preparing status reports for the management on daily basis.
? Arranging meetings with the clients and customers to offer amicable settlement.
? Providing settlements to the customers as per bank policies and assisted customers to select appropriate payment method.
? Provide timely follow-up on payment arrangements.
? Coordinating for Legal actions, Civil Cases and procedures for release of Legal Cases.
? Maintain and update records of the customer and client to ensure all process are record in the Customer Relationship Management (CRM) and Micro Soft Excel Software.
Other 28 June 2012
Master Of Business Administration(MBA)Bachelor 28 May 2010
Bachelor Of Science in Information Technology