Experience as L2 System support & Cloud Engineer

• Employer

• From

  14 August 2016

• To

  18 March 2019

• Detail

  • Install Operating System application software (Windows 7, 8, 10, Windows server 2003, Windows server 2008, Windows Server 2012)
  • Installs and configures Windows server hardware and software, to include physical and virtual servers, legacy Linux, Windows Server, Active Directory, IIS, VMware ESX, and Virtual Center.
  • Comprehensive understanding of Incident Management, Service request management process and excellent communication and customer service skills.
  • Served as the final technical escalation point-person for Software, Firmware and Hardware issues to resolve customer escalations
  • Exposure to cloud platform and security assessment for cloud environment.
  • Maintaining server, Access point, Firewall and 500+ systems.
  • Training provided to clients for newly implemented applications.
  • In my daily activities, I will deal in solving issues with DHCP scope, DNS, VMware, and Skype for business, Exchange with office 365, Networking, and Application related to project and so on.
  • Deployed new Windows service packs, hot fixes, system updates, and vendor-supplied patches.
  • Manage user accounts in Windows Active Directory
  • Manage Group Policies in Windows Active Directory and Manage Windows DNS servers.
  • Installation and monitoring Antivirus Management using Symantec
  • Troubleshooting connectivity issues within the server zones of the Data center (between application servers, database and web servers) as well as user requests and user connectivity issues from various branch locations, office locations and third party sites to data center.
  • AWS experience with using a broad range of AWS technologies (e.g EC2, RDS, ELB, S3, Glacier, RDS, IAM, Cloud watch, Lambda, Auto scaling)to develop and maintain Amazon AWS based cloud solution, with an emphasis on best practice cloud security.
  
  

Experience as L2 System support & Windows server administrator

• Employer

  Accenture Pvt Ltd

• From

  26 September 2012

• To

  21 October 2015

• Detail

  • Maintaining Accenture standard images (XP, Win7 and Win8) and providing L2 support for any issues related to images deployment or applications.
  • Print Server Configuration and management.
  • Handling Service Requests as part of daily operations like Mac Binding request, DHCP Scope Creation, Server OS Installation on Physical Servers, User id reconciliation, Server Asset Decommissioning.
  • To push small-scale deployments through SCCM and pull reports and share it with management as and when required.
  • File Server Management of managing Share folder access and Disk Quota using File Server Resource Manager.
  • Managing User Accounts, Computers and administrating Active Directory and performing the tasks such as creation, deletion, renaming, account renewal of user and Group AD account.
  • Worked in all platforms of windows (Win XP, Win7, and Win8) in resolving issues from core windows to any kind of application issue (Office, Outlook, Lync, IE based).
  • Backup/Tape Management.
  • Coordinating with Vendors for all Server Hardware Issues.
  • Coordinating with internal team like GLOBAL SERVICE DESK, GLOBAL INFORMATION SECURITY and Networking Team to provide effective customer support.
  • Interact with Network, Storage, Security & Application teams regularly.
  • Performing Decommission activity using DBAN tool.
  • Scheduling System Test, System upgrades and Preventive Maintenance Activities.
  • Strictly Adhering to client process and report in case of any deviation.
  • Attending meetings, gathering requirements from projects, and implementing the same.
  • Providing On call/Email/Remote Assistance for resolving issues that is affecting project level operations.
  • Working with auto generated tickets from BMC Remedy with adherence to SLA.