Maihamdy
Senior Backoffice Officer
Abu Dhabi
Summary of Career
1. Preparing Export Documents, Letters etC
2. Handling Branches’ inquires and requests.
3. Handling checks and daily check reconciliation statement.
4. Managing a team of junior customer service representatives.? Ensure customer satisfaction and provide professional customer
5. Keeping records of customer transactions and complaints.? Communicating and coordinating with colleagues as necessary
6. Responding promptly to customer inquirie.
7. Handling CIB customer’s complaints and inquiries.
8. Communicating with customers through various channels.
9. Operating Computer and Internet, receiving and replying emails.
10. Processingorders, forms, applications, and requests.? Keeping records of customer transactions and complaints.
Experience as Banaccurance and telesales Officer
01 March 2013
30 June 2015
? sell and promote the accident insurance products.?
? Achieve the requested target.?
? Exceeded the Team target.?
? Maintain his existing portfolio at CIB?
? responsible for the delivery of Bancassurance business goals.
Experience as Banaccurance and telesales Officer
01 March 2013
30 June 2015
? sell and promote the accident insurance products.?
? Achieve the requested target.?
? Exceeded the Team target.?
? Maintain his existing portfolio at CIB?
? responsible for the delivery of Bancassurance business goals.
Experience as Customer service officer
01 June 2015
31 July 2018
Maintaining a positive, empathetic and professional attitude toward customers at all times.?
Responding promptly to customer inquiries.?
Communicating with customers through various channels.? Acknowledging and resolving customer complaints.? Processingorders, forms, applications, and requests.?
Keeping records of customer transactions and complaints.? Communicating and coordinating with colleagues as necessary.? Providing feedback on the efficiency of the customer service
process.?
Managing a team daily and Monthly
target
Ensure customer satisfaction and provide professional customer.? Answering customers inquires and complains.
Experience as Senior Backoffice officer
01 June 2018
31 December 2019
Back office officer - CIB bank Cairo–Egypt
June 2018 to Current
? Preparing Export Documents, Letters etc.?
? Handling Branches’ inquires and requests.?
? Handling checks and daily check reconciliation statement.?
? Operating Computer and Internet, receiving and replying emails.?
? Handling CIB customer’s complaints and inquiries.?
? Handling daily Team tasks and reports.
Bachelor 01 September 2012
Bachelor Degree – Misr University for Science and Technology (MUST), Egypt Mass Media Communications - English Section 2012Bachelor 01 September 2012
Bachelor Degree – Misr University for Science and Technology (MUST), Egypt Mass Media Communications - English Section 2012