Ma. Cheryl Esteban
Senior Teller
Abu Dhabi
Summary of Career
1. 15 years of Retail Banking experience in the UAE
2. Handling of over the counter Teller Cash transaction of withdrawals and deposits, fund transfers, remittances, cheque clearing and ATM balancing
3. Handling of Branch Supervisor role in absence of officer in charge during annual leave and day off
4. Handling of Customer Service Representative role in absence of staff in charge during annual leave and day off
5. Handling of Anti Money Laundering Monitoring and reports
6. Handles customer data update, customer requests and complains thru CRM system
7. Prints and keeps organized files of cash area reports
8. Pays good efforts in cross selling bank products
9. Responsible for monitoring and ordering branch supplies
10. Monitors and balances branch security items such as credit/debit cards and chequeboks
Experience as Teller
Union National Bank (ADCB)
15 August 2005
31 January 2013
• Performs all financial transaction as Teller at cash area and ATM maintenance
• Conducts regular Anti Money Laundering monitoring
• Pays good efforts in cross selling bank products
• Contributes positively in achieving branch customer satisfaction levels
Experience as Senior Teller
02 February 2013
29 October 2019
• Performs Branch Operations Officer role in lieu of officer on leave and day off
• Performs Customer Service Representative functions on branch rotation basis
• Performs all financial transaction as Teller at cash area and ATM maintenance
• Conducts regular Anti Money Laundering monitoring
• Pays good efforts in cross selling bank products
• Contributes positively in achieving branch customer satisfaction levels
• Responsible for printing and filling reports
• Responsible for monitoring and ordering branch supplies
• Handles branch Petty Cash account
• Handles customer data update, customer requests and complains thru CRM system
• Monitors and balances branch security items such as credit/debit cards and chequeboks
• Handles outward cheque clearing thru Image Cheque Clearing System
Bachelor 31 March 1999
MIRIAM COLLEGE FOUNDATION INC. Bachelor Of Arts In Business Administration