Experience as Team Leader - Collections & Recoveries

• Employer

• From

  01 January 2009

• To

  31 May 2016

• Detail

  Clients: ADIB, Barclays, Dunia Finance, Noor Islamic, First Gulf, Dubai First and Standard Chartered
  Portfolios: Credit Cards / Personal and Business Loans (Bucket 1 To 6 /Fresh Charge Off / Skip Accounts / Vintage)
  - Prepared Collection Strategies And Plans For The Team To Meet Or Exceed Client Cash And Resolution Targets.
  - Reviewed And Evaluated Team Performance and Coordinated Assigned Collection Activity To Ensure Assigned Goals Are Met.
  - Assisted In Tracing, Communication With Customers And When Required Visited Customers To Negotiate Resolution Of Their Debts.
  - Coordinated Closely With The Clients On Settlement Approvals, Case Releases, Waivers And Queries.
  

Experience as Recovery Officer

• Employer

  Majid Al Futtaim

• From

  01 July 2016

• To

  31 October 2016

• Detail

  - Traced, Communicated, Visited Customers to Negotiate and Resolve Their Delinquent Accounts to Achieve Targets.
  - Assisted Team Mates in Tracing, Calling and Accompanied in Field Visits.

Experience as Recovery Officer

• Employer

• From

  16 December 2016

• To

  08 January 2020

• Detail

  - Trace, Communicate, Visit Customers to Negotiate and Resolve Their Delinquent Accounts (Cards/Loans)
  - Meet Recovery Targets In Order To Contribute To Achieve Personal And Team Targets.
  - Meet Non-Financial Targets (Updating All The Actions Done On A Delinquent Account On Finnone Software.
  - Post Sundry Payments / Transfer Funds from Customer’s Debit/Current Accounts towards Their Delinquent Accounts.
  - Retrieve Customer’s Applications and Available Documents through Omniflow (EDMS) Software.
  - Identify And Escalate Delinquent Account For Police Case, Ban On Travel And Civil Case.
  - Assist Team Mates In Tracing, Calling, Systems Support, Mail Merge And Field Visits.