Experience as Resident Engineer (System Engineer)

• Employer

  Dubai Electricity and Water Authority

• From

  01 April 2019

• To

  31 January 2020

• Detail

  Owner of the following Services
  ? Active Directory
  ? DNS
  ? DHCP
  ? DC
  ? File Service
  ? WSUS Service
  ? Time Server
  ? Print Servers
  ? File Sharing Service (Tabadul)
  ? Smart Tickers (In House)
  ? MDM
  ? Trend Micro Servers
  

Experience as Resident Engineer (System Engineer)

• Employer

  Saudi Telecom Company

• From

  01 October 2013

• To

  31 December 2017

• Detail

  ? Execution and adoption of ITS projects.
  ? Ensure the execution of IS services are performed to global Mondelez IS standards.
  ? Ensure IS services meet Business expectations
  ? Install and configure software and hardware (Install and configure laptops with all the required operating systems and software as per the request
  ? Manage network servers and technology tools (Providing all the required support to manage File & Print Servers)
  ? Setup accounts and workstations (Owner for separate OU in Active Directory for Saudi Arabia, responsible for the creation and maintaining of user accounts, computer accounts and managing permissions)
  ? Troubleshoot issues and outages
  ? Ensure security through access controls, backup and Firewalls
  ? Upgrade systems with new releases
  ? Create and maintain technical documentation, manuals and IT policies
  ? Manage 3rd party service level agreements through on-going assessment of service delivery levels and issue resolution success in respect of the technical service level agreements
  ? Management and planning of infrastructure for day-to-day delivery and support agenda
  ? Deliver on all strategic technical enhancement projects
  ? Act as a point of escalation for IT service management issues
  ? Ensure the smooth running of all information systems and effectively monitor, control and support day-today IT operations
  ? Facilitate successful transition of projects to the services team
  ? Enhancement of End User Computing experience and facilitate projects to this end
  ? Resolution of incidents and problem management through the deployment of necessary resources as a matter of urgency
  ? Maintain a high degree of accuracy for IT assets and operational documentations required for company audits.
  ? Ensure alignment with global standards and strategies.
  ? Maintain an IT Services Improvement Plan (SIP) to ensure continuous improvement
  

Experience as Technical Lead (System Engineer)

• Employer

  COGNIZANT TECHNOLOGY SOLUTIONS

• From

  31 December 2009

• To

  30 April 2013

• Detail

  ? Installing, Configuring and Managing ESXi (4.0 & 4.1) Hosts
  ? Configuring Network for ESXi hosts on a cluster level
  ? Creation of Virtual Switches and VMKernel Interfaces
  ? Attaching Qtrees and Datastores on ESXi hosts on a cluster level
  ? Installing and Configuring Virtual Center Server (4.0)
  ? Configuring the VMware Clusters and Enabling HA & DRS
  ? Troubleshooting ESXi Hosts and vCenter Issues using Putty
  ? Upgrading ILO and POD Chassis OA Firmware and BIOS
  ? Enabling Jumbo Frames on vSwitch, VMKernel Interface and Physical adapters on ESXi Hosts
  ? Migrating/Upgrading VMware ESX 3.5 to ESX 4.0 to ESX 4.1
  ? Hands-on experience on vMotion and Storage vMotion
  ? Performed v2v migrations to move the VM’s from SAN to NAS Infra
  ? Installing and Configuring XenDesktop 5 Site Controller
  ? Hands On experience on Desktop Studio and Desktop Director
  ? Creation on Catalogs and Desktop Groups
  ? Mapping users and VM’s on Site Controller
  ? Having hands on experience on Server builds using Windows 2003 Servers
  ? Deploy virtual machines from templates and allocate resources
  ? Manage Virtual Machines using VMware Virtual Center and web access
  ? Configuration and managing of Permissions in Virtual Center Server
  ? Upgrading VM HDD and Memory on ESX level and OS level using Diskpart utility
  ? Manage and Configure, Resource pools, HA, VMotion, and DRS
  ? Experience on configuring Virtual Machines and installation of guest OS such as Windows XP, Win 7
  ? Perform Infrastructure testing on NAS in order to validate densities
  ? Pro-actively monitor the storage, network and on a regular basis through VC consoles
  ? Performing Daily health checks on various Virtual Center Servers
  ? Configure Windows as Terminal Server for Remote Administration as well as Application Server to publish Applications
  ? Build, Post Build and performing QA Checks on Citrix Servers
  ? Interact with global support teams in critical situations and handling Incidents
  ? Monitor the Remedy and GRS queues and ensure that the team is handling the tickets as per the agreed SLA’s and report to the management in case of any SLA breach
  ? Identifying and doing Service Improvement Projects with Six Sigma Initiative
  ? Prepare daily Shift handovers and also conduct weekly team meetings to discuss various technical issues, and resolutions provided
  ? Technical and process documentation (Standard Operating Procedures) in line with UBS Policies
  

Experience as Desktop Support Engineer

• Employer

  UNION BANK OF SWITZERLAND

• From

  01 February 2007

• To

  31 December 2009

• Detail