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Ghazzanfar Ali Khan

Manager Technical - Systems
Karachi

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Skills

1. Data Recovery (Server RAID Level) 2. 1st/2nd line issues & supports 3. Active Directory 4. Customer Services 5. Backup systems 6. Virtualization 7. Data Management 8. Server Storage TL Support 9. Diagnosing hardware & software faults 10. Part Replace

Experience
More than 15 Years
U.A.E Experience
--
Industry
Information Technology
Nationality
Pakistan
Visa status
Others
Qualification
Master - Masters in Arts (M.A) in International Relations (Degree Duly Attested by HEC, Ministry of foreign affairs UAE & Pakistan), with 2nd Division
Driving License: License got from Dubai Expires on 2025

Other Matching Titles/Position

Industry Titles

Information Technology

Summary of Career

1. Installation, Configuration, Administration, deployment & Support of Industry Standard Server like HPE, DellEMC, IBM, & Fujitsu Servers, Storage, TL & management software.

2. Facilitate timely identification, escalation, resolution and follow-up of all issues related to data center operations and its infrastructure.

3. ? Provide Support and work with Principle like HPE, Dell, Fujitsu, Veeam, VMware & Microsoft, 3rd party vendors, subcontractors and support team in order to achieve SLAs.

4. Project Management & to ensure all projects and its activities are executed to a high standard and within required timeline.

5. Implementing best practices as recommended by the Principle (HPE / Dell / Fujitsu & etc.).

6. Troubleshoot the issues with H/W as well as S/W approach. Replacement of parts provided the system is under warranty / contract.

7. Technical consultant for server/storage implementations in SAN/NAS environments.

8. SAN Switch Zoning configuration.

9. Experienced in Office365 Enterprise Deployment.

10. Confer with clients to identify, document & project requirements, assess physical and technical security risks to data, software and hardware.

Work Experience (Employment History)

Experience as System Supporter

Employer
From

01 November 1996
To

01 September 1998
Detail

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Experience as Systems / Network Support Engineer

Employer
From

01 October 1998
To

01 November 1999
Detail

.

Experience as Network / Systems Support Enginee

Employer
From

01 November 1999
To

01 February 2008
Detail

.

Experience as Sr. System Engineer / Technical Solution Consultant II

Employer
From

21 February 2008
To

20 May 2015
Detail

.

Experience as Technical Manager

Employer
From

28 June 2015
To

30 June 2019
Detail

RESPONSIBILITIES: (Reporting to VP Services Delivery Manager)

? Confer with clients to identify and document requirements, assess physical and technical security risks to data, software and hardware.
? Responsible for implementing part, or all the technical solution to the client, in accordance with an agreed term.
? Support (identify, troubleshoot and resolve incidents) all Storage related infrastructure and infrastructure applications. ? Provide Support and work with Principle like HPE, Dell, Fujitsu, Veeam, VMware & Microsoft, 3rd party vendors, subcontractors and support team in order to achieve SLAs.
? Troubleshoot storage failure and work closely System and Application Engineers in a virtualized environment.
? Investigate and resolve complex storage architecture and operation.
? Architect, lead, coordinate, and participate in the implementation of technologies and platforms supporting complex corporate highly virtualized hybrid infrastructure, and the maintenance, monitoring and support of the environment.
? Maintenance the necessary project plans and documentation of all system builds and modifications. ? Identify, troubleshoot and resolve performance issue, service failure, escalate hardware failure, resolve configuration issues, resolve replication and high availability issue.
? Support (identify, troubleshooting and resolve incidents) related to storage hardware, Firmware and monitoring integration.
? Coordinate activities of subcontractors and 3rd party vendors as & when required.
? Ensure all projects and activities are executed to a high standard and within required timeline.
? Experience with HP ProLiant Servers, MSA, DL, ML, Blade Server, Dell and Fujitsu portfolio with latest Windows & ESXi Server.
? To mentor Junior team members.
? Replacement of Faulty / Malfunctioning parts of the Server, Storage, Tape Library with updated drivers / firmware.
? Implementing best practices as provided by the Principle (HPE / Dell / Fujitsu & etc.).
? Handling client queries / Issue & resolves via phone, remote or email and upon schedule visit by assigning relevant team member or self.
? Work with HP case management team and key stakeholders to devise best practices and continuous improvement of solution delivery across.
? Deployment / Updating of Support Pack of ProLiant (SPP) as recommended by Principle (HPE / Dell / Fujitsu & etc.).
? Troubleshoot the issues with H/W as well as S/W approach. Replacement of parts provided the system is under warranty / contract.
? Provided valuable technical support to professionals during critical situations in a cool, clear, and concise manner.
? Part of Mission Critical Team providing Technical solutions to demanding clients and business environments ensuring least possible downtime and adhering to stringent SLA’s.
? Technical consultant for server/storage implementations in SAN/NAS environments.
? Handle all issues regarding installation and administration and deployment of Storage, Servers & management software.
? Deployment of AD, DNS, DHCP, Failover Cluster in physical & virtual environment.
? Readiness, Plan, Test, Deployment, and Managing of Office 365 for Customer includes 200 clients’ located in different geographical locations (Qatar, Abu Dhabi, Oman, Egypt, Kazakhstan, UK & other locations).
? SAN Switch Zoning configuration.
? Upgrade firmware, drivers & management software of any hardware recommended by Principle (Server, Storage, SAN Switch, TL & etc.).