mohamed Jasim
IT Support
Dubai
Summary of Career
1. Solve the problems related to IT infrastructure in line with SLA.
2. Communicate with HP Enterprise engineers regarding capacity of network equipment so that necessary cabling and hardware changes can be made to ensure port availability.
3. Asset management and hardware depot maintenance.
4. Mount all network hardware and labeled with proper IP address and system name.
5. Monitoring IT tickets and take the necessary action using HP Service Manager.
6. Windows OS installation, upgrade and troubleshooting.
7. Resetting employees user account password and handling account related issues.
8. Helping users to work from home using SSL VPN.
9. Assemble and install switching equipment under the direction of network engineer.
10. Issuing laptop to new joiners ,helping them to setup the same,screening the IT policies of HPE.
Experience as Technical Support
HP Inc
15 April 2018
28 March 2019
I have experience in Site IT Operation which include desktop support,remote support and network Troubleshooting and ticket Monitoring.My payroll company was Ahana Systems and Solutions. I have worked in DXC Technologies,HPE and HPI as a contract staff.
Currently am a looking for any organization in UAE where i can apply my skills and knowledge,and improve myself. pleased feel free to contact me any time(+971563067455-call & whatsapp).
Bachelor 01 May 2016
B.Tech