Shagufta Naz
Human Resources
Ajman
Summary of Career
1. Heading and managing the functions of HR. Responsible for developing and implementing overall HR strategy, ensuring HR plans support bank's strategy and in line with best practice within the industry.
2. Overseeing the entire recruitment cycle from HR vetting, on-boarding, induction and job descriptions.
3. Implementation, reviews and updates on HR budgets, staffing, compensation, health and life benefits, talent management, succession planning, employee relations and retention in conjunction with Group HR in Geneva, for the Middle East offices
4. Acting COO; heading the team and managing the entire gamut of HR, Finance, IT and Business Management Operations.
5. Reporting into and work in close collaboration with SEO (Also Member of Board) on all initiatives, reviewing plans, objectives and analyzing present and planned operational performances, including RM budgets.
6. Provide general oversight of all bank activities; manage the day to day operations in order to achieve the strategic goals and objectives of the firm, efficiently and effectively.
7. As Deputy MLRO, understanding and ensuring the implementation of AML policies organizing external and internal AML training in collaboration with the MLRO.
8. First point of contact in assisting Board members and senior management team with the implementation of bank’s strategy and manage operational risk and support issues, across the bank. Liaise with external and internal counsel to advise, act for and represent the bank before the courts of law, municipal authorities, the DIFC, central Bank and governmental agencies.
9. Responsible for managing, preparing and submitting annual financial audit in accordance with IAS. Accountable for the preparation and filing of quarterly and annual DFSA prudential reports and monthly payroll. Coordinating with the Finance Team at the Head Office to ensure the implementation of robust reporting controls. Maintained appropriate controls and monitored expenditure to ensure that cost management is within approved budget parameters with a close track of actual versus budget variance
10. Supervised all IT and security functions for the office in tandem with Geneva. Oversee the development and implementation of new systems, manage and upgrading of IT infrastructure to improve efficiency of transaction capture and information delivery. Ensured strict adherence to IT policies and verifying the accuracy of all systems static data.
- Authorized Signatory and POA Holder - Registered DIFC Company Secretary and Data Controller - Secretary of the Board of Directors - Functional Head (Office Manager, Accountant, Admin & IT) - Deputy MLRO function for the DIFC office - Member of Executive Committee - Member of Local NRI Executive Committee - Member of Risk and Governance
Experience as Director - Head of HR & GSS
12 May 2013
14 June 2018
Key Responsibilities:
1 - HR
2 - Business Management Operations & Strategic Planning
3 - Company Secretary
4 - Finance & GSS
Achievements:
- Instrumental in setting up all HR and Operations policies and implemented processes for both the DIFC and Central Bank (Representative) regulated offices.
- Led over 10+ successful audits for the team (Internal, Financial and Regulatory) with very minor findings.
- Responsible for the successful integration of Lloyd’s & Coutts (Private Banking) teams, seamlessly integrated all new joiners into the framework of the bank's policies and procedures. This encompassed areas of HR vetting, cross-migration and onboarding of various teams according to organizational mandates.
- Successfully retained 95% of staff from these integrations.
- Spearheaded the relocation of the entire team to new premises ensuring complete business functionality within 48 hours with nil disruption to the functioning of the office.
- Renegotiated enhanced medical and life insurance benefits and extensive cover for UAE offices on an annual basis with minimal financial impact to the HR budget.
Experience as Assistant Vice President – HR
01 December 2004
28 February 2013
Key Responsibilities:
1 - Assistant Vice President – HR (May 2008 – February 2013)
2 - Client Servicing, Private Banking (September 2006 – April 2008)
3 - Authorized Officer (December 2004 - August 2006)
Achievements:
- Played key role in the successful launch of the DIFC office as well as offices in Oman, Bahrain, Doha, Mumbai and Delhi
- Instrumental in setting up the HR department and all units of the function such as recruitment, training and operations. Designed a structured orientation and induction program for all new joiners.
- Introduced and initiated installation of Payroll & Personnel Management System
- Suggested and successfully launched the concept of online leave application system.
- Was the employee engagement champion for the organization and was involved in conducting many programs such as employee engagement survey, suggestion schemes, newsletters, awareness of sustainability and one on one meeting for each employee with the CEO.
- Recognized for the ability to identify areas to reduce cost of visit visas, airline tickets and hotels and also enhance quality of day to day HR functions.
Bachelor 01 September 2015
Anglia Ruskin University, UK