Javed Iqbal
Customer service
Dubai
Summary of Career
1. Handling customer query
2. Updating customers with the repair details
3. Solving customer issue
4. Queries from Qatar, Muscat and Bahrain
5. Up selling products
6. Training fresh joinee
7. Coordinating with brand team
8. Laising with spares team for parts to repair
9. Coordinating with the parent company for stock availability
10. Handling and dealing with high end limited edition watches and leather suck as Omega, Montblanc
Experience as Customer care Representative
01 June 2011
22 November 2018
Handling problem and escalated matters.
Handling high end brands such as Harry Winston, JLC, Omega, Montblanc and other fashion brands
Other 15 June 2004
O levels completed from Arab Unity School