Shah Jahan
Operations executive in hospitality industry
Dubai
Summary of Career
1. Submit timely reports and prepare presentations/proposals as assigned.
2. Attending conferences and exhibitions and meetings and furthering company profile and objectives
3. Supervising administrative staff and dividing responsibilities to ensure performance. Booking and reservations and travel arrangements
4. Conducting meetings and taking meeting minutes
5. Supervising all maintenance works and providing materials
6. Communication between higher authorities and lowers staff
7. Maintaing high level of safety and security standards on work place
8. Customer care and timely action to adress their grievances
9. Managing tour and travel pakages and marketings
10. All official correspondences,process for nocs with government authorities and securing important documents properly
Experience as Supervisor
27 November 2011
23 March 2013
Developed and implemented security protocols, policies and procedures, and conducted ongoing audits on site to ensure compliance, Designed and implemented site-specific security strategies. Developed and implemented security operating policies, standards, and procedures for the site, Directed security staff to response emergencies according to established response and guidelines. Planned, organized, and managed multiple projects, Liaised between security and various business leaders, Fostered collaboration through team and individual meetings, Responsible maintaining good relations with customer
Experience as Operations manager
10 May 2016
30 September 2019
Handle registration and transportation. Plan routes with rest stops hotel and meal reservations shops sightseeing and entertainment. Resolve guest complaints. Develop long-term relationships with regular customers which often turns into repeat business. Negotiate contracts with hotels and buses for tour packages. Developed strong partnerships with contacts in assigned region. Ran tour groups of up to 50 people. Ensured quality of events at all times. Enforced safety procedures.
Master 10 May 2016
Msc in international relations