GUL AFSHAN KHAN
Admin & sales officer
Dubai
Summary of Career
1. • Execute sales strategies and cold calling under the guidance of Sales Manager to expand the database of customer.
2. • Support External sales personnel with quotations and required documentation process on various projects.
3. • Review and update technical documents (Data sheets & Non Compliance).
4. • Responsible for record keeping and filing, operating telephones, data entry, word processing, and other activities involving general office and administrative skills
5. • Greeting visitors, direct visitors to employer or appropriate person.
6. • Coordinate with marketing teams in reaching set goals and objectives. • Maintain and manage customer databases.
7. • Focus on identifying new opportunities, take the lead on managing client relationships and deal with customer complaints or issues
8. • Handled inbound and outbound calls communicating from customers with inquiries or complaints and resolve the issue.
9. • Follow up on payments and handle collection of money whenever necessary
10. • Develop and maintain an efficient filing system.
Experience as Sales coordinator
01 May 2013
25 March 2015
• Reconciliation of daily Sales Reports
• Booked appointments for sales teams and making notes of dates for follow up calls.
• Follow up on payments and handle collection of money whenever necessary
• Prepared Sales reports and sales order status
• Participated in Sales Strategies execution
• Coordinated with Accounts Department for generating invoices against each sales order
• Ensured Customer satisfaction by processing orders accurately
• Handled inbound and outbound calls communicating from customers with inquiries or complaints and resolve the issue.
• Carried out other appropriate general office duties as assigned by the management
Experience as Customer service representative
03 December 2016
31 October 2018
• Focus on identifying new opportunities, take the lead on managing client relationships and deal with customer complaints or issues
• Managed front reception desk by answering phones, greeting and directing visitors, and responding to email inquiries.
• Assisted with customer account setup, reports and daily submissions of Etisalat packages.
• Collaborate with marketing and other professionals to coordinates Etisalat services awareness and marketing efforts
• Support team with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.
Experience as Admin & sales officer
02 February 2019
30 November 2019
• Execute sales strategies and cold calling under the guidance of Sales Manager to expand the database of customer.
• Support External sales personnel with quotations and required documentation process on various projects.
• Review and update technical documents (Data sheets & Non Compliance).
• Responsible for record keeping and filing, operating telephones, data entry, word processing, and other activities involving general office and administrative skills
• Greeting visitors, direct visitors to employer or appropriate person.
• Retrieve files as requested by employees and clients
• Coordinate with marketing teams in reaching set goals and objectives.
• Maintain and manage customer databases.
• Prepare Sales Order, Invoices and arrange for material deliveries.
• Coordinate between sales and accounts department for payments.
• Initiate best practices and standards in providing administrative assistance to sales staff.
• Arrange for weekly and monthly Sales meetings and take detailed minutes
• Coordinate with External Sales for daily and scheduled reports.
• Develop and maintain an efficient filing system.
Master 10 January 2016
MBA/MS FINANCE FROM NATIONAL UNIVERSITY OF MODERN LANGUAGES, ISLAMABAD PAKISTANBachelor 15 June 2012
B.COM FROM PUNJAB COLLEGE OF COMMERCE RAWALPINDI, PAKISTANI