mohammed zakir mohideen
Banking
ABU DHABI
Summary of Career
1. Succeeded in handling single evening teller counter with minimum errors and high customer service satisfaction
2. Performed all teller transactions expeditiously as senior Teller and officiate Head Teller
3. Authorized cheques up to the limit of AED 500K and cash deposit of all amounts
4. Supervised and coordinated activities for a team of six tellers and assisted them
5. Recorded Cash closing and suspicious transactions reports on daily basis for audit purpose
6. working knowledge and experience in remittances and cheque processing transactions
7. Succeeded in KYC updating process for secure banking operation as per the CB UAE regulations
8. Responsible for counterfeit currency reporting for cash department
9. Well versed in reviewing and completing Enhanced Due Diligence investigations
10. Assigned and accomplished as a Team leader in the process of migrating ATM cards to Visa Debit cards
Experience as CUSTOMER SERVICE OFFICER
Aircel Ltd
25 April 2007
28 February 2009
•Performed branch cash activities and accounts
•Assisted in branch collection and customer service
•Coordinated with collection teams on setting their targets
Experience as JUNIOR OFFICER
UAE EXCHANGE
11 April 2009
30 March 2011
• Performed foreign currency exchange transactions
• Responsible for Remittance, Deposits, Receipts and Payments and key custodian
• Handled non-cash transactions like Demand Draft, and Transfer cheques
• High attention to detail, accuracy as well as customer service orientation
• Responsible for NRE accounts opening and smart pay (WPS) Salary dispersal
Experience as Customer Service Executive
BANK OF BARODA
19 October 2011
30 July 2017
• Succeeded in handling single evening counter with minimum errors and high customer service satisfaction
• Performed all teller transactions expeditiously as senior Teller and officiate Head Teller
• Authorized cheques up to the limit of AED 500K and cash deposit of all amounts
• Supervised and coordinated activities for a team of six tellers and assisted them
• Provided wide range of customer service functions effectively and efficiently
• Recorded Cash closing and suspicious transactions reports on daily basis for audit purpose
• Experienced in AML-KYC compliance process
• Have knowledge and experience in remittances and cheque processing transactions
• Succeeded in KYC updating process for secure banking operation as per the CB UAE regulations
Bachelor 30 April 2007
BSc., in physics and Allied maths with 65% of marks -Bharathidasan university